Test Engineer
Full-time
** Demo
Help desk technician for FDA Electronic Submission Gateway
- Answer tickets from the customer, related to help desk issues
- Ensure proper ticket management and resolution, using accepted standards and procedures
- Provide all customer interaction for client support
- Basic analysis skills and troubleshooting issues related to browser/JRE/Plug-ins
- Setup user accounts in Active Directory
- Troubleshoot application related issues
Required Experience:
- 3-5 years of related technical or help desk experience
- Good overall technical knowledge in MS Windows, web browsers, and plug-ins
- Excellent analytical and troubleshooting skills
- Excellent communication skills - both written and oral
- Ability to understand technical/complicated items and explain them to others with less technical knowledge
- Ability to learn new systems and procedures
- Self-motivated and ability to work with little supervision
Vacancy posted 6 days ago
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