Senior Operations & Guest Experience Manager

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!Commission DetailExempt: Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).Non-Exempt: Commission potential from $2.00 to $8.00 for each Membership you sell, and from $0.60 to $2.40 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).Job DescriptionThis position is eligible for a $3,000 signing and retention bonus and will be paid out in accordance of CEC’s guidelines, minus any state and federal taxes as required by law.You won’t just help manage the restaurant, you’ll help manage expectations and trust us, guests expect “incredible” every time they come to Chuck E. Cheese. As a Senior Assistant Manager, you’ll make sure employees have everything they need – from resources to training to motivation – so “every guest leaves happy.” Yes, we expect a lot. Fortunately, we offer a lot in return.Chuck E. Cheese now offers access to earned wages with our NEW “Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore!Job Responsibilities:Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standardsBuild sales and maximize profits by effectively recruiting, training, developing and communicating Company and Guest expectations to the entire teamCoach, teach and motivate team to maintain high quality Guest service and safetyExercise good business skills and judgement in cost control procedures, financial accounting, inventory levels and labor managementSkills We’re Looking For:Coaching and Developing OthersDemonstrates Ethics and IntegrityEffective CommunicationEmpowers OthersValues DiversityTime and Priority ManagementProblem Solving and Decision MakingMinimum Qualifications:Must be at least 21 years of age or older (RVP approval may allow for hiring at the age permitted by local law for selling, ringing up, checking identification and serving alcohol)Must have a high-school diploma or GED. College degree preferredMinimum of two (2) years previous management experience preferably in the food service industry OR proven track record as a CEC Assistant ManagerEssential Job Functions and Work Environment:Must be able to lift or carry objects weighing 0-50 pounds during scheduled shiftMust be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shiftThe work environment includes flashing and flickering lights, moving mechanical parts, and loud noise, as well as exposure to non-weather related wet, humid, extreme heat and extreme cold conditions.Benefits & Perks:CEC offers a competitive benefits package designed to support employees nationwide.All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts, an Employee Assistance Program (EAP), tuition savings, scholarships, and financial relief resources.Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA options, life and disability insurance, voluntary benefits, legal coverage, and additional education and student loan support.State & Local Compliance:CEC provides paid sick leave and other benefits as required by applicable state and local laws.At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guestsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#Diversity #Inclusion #CultureThe Company:CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands.Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid, the brand is committed to safety through programs like Kid Check and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the “Best in STEM” award and was named one of America’s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on-“The Fun is Baked In”! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.Benefits:CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.* * *At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class. #J-18808-Ljbffr Chuck E. Cheese