On-Site Support Specialist

On-Site Support Specialist

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location.

Job Duties

• Provides excellent customer service that will enhance the relationship and lead to ongoing sales.
• May act as a lead/mentor to other employees.
• Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization and attention to detail required.
• Industry experience required; product knowledge from previous warehouse experience is preferred.
• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet required.
• May need to be certified to operate a forklift.
• Valid drivers license and good driving record required.

Physical Demands

• Must be able to move up to 100 lbs and lift up to 50 lbs.

Licenses & Certifications

• None required.

Supervisory Responsibility

No Supervisory Responsibility

Budget Responsibility

No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.