Interpreter/Cultural Mediator-Full Time

Job Title

Interpreter/Cultural Mediator

Job Description

The Interpreter/Cultural Mediator provides Spanish/English interpretation between patients/families and hospital service providers. This position coordinates the system of interpretation requests, arranges coverage of those requests and maintains data on interpretation needs. The Interpreter/Cultural Mediator assists hospital staff to develop cultural competency in working with Latino populations.

Responsibilities

Responsibilities include:

• Interpreting for Spanish speaking patients and families and hospital providers.
• Conducting patient/family interactions with respect for differing culture, beliefs and levels of understanding.
• Maintaining an efficient and accurate system of logging and filling requests for interpretation for all Spanish speaking only patients.
• Monitoring written translation needs and verbal interpretation needs to develop effective ways to meet those needs.
• Providing accurate written translation for all documents translated to Spanish.
• Identifying opportunities to improve patient care and maintaining quality improvement data.
• Assisting hospital providers with their understanding and respect for cultural differences through informal and formal training.
• Mediating cultural issues for staff and families.
• Demonstrating knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applying them to practice. Demonstrating cultural sensitivity in all interactions with patients/families.
• Demonstrating support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Qualifications

Qualifications include:

• Education and/or Experience Required: Fluency in spoken and written Spanish and English. Outstanding interpersonal and organizational skills.
• Education and/or Experience Preferred: Undergraduate degree in human services or related field, preferred. Bicultural preferred.