BIA - CT Personal Lines Customer Service Manager

Overview Connecticut Personal Lines Customer Service Manager – Bearingstar Insurance A leading property and casualty provider with a strong Personal Lines focus, managing five Connecticut locations. Responsibilities Provide strategic and frontline leadership to Bearingstar’s CT Customer Service Department. Directly manage Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations. Collaborate with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an agency‑wide playbook that drives consistency and supports profitable growth. Develop and implement "Best in Class" processes to deliver consistent, exceptional customer service. Analyze department performance; establish and monitor critical metrics such as client retention, loss ratio, premium growth, and other key performance standards. Act as the face of Customer Service when partnering with internal and external customers to ensure continuous improvement of the customer experience. Partner with senior management to create and execute tactical business plans aligned with company strategy. Lead regular team meetings to reinforce Bearingstar’s value proposition and drive performance improvement. Train Team Managers on renewal reviews and identifying sales opportunities. Champion learning and development initiatives for both Team Managers and frontline employees, identifying skill gaps, supporting ongoing training, and fostering a culture of continuous growth. Qualifications Motivated, goal‑oriented self‑starter with strong interpersonal and communication skills. Ability to lead in a team environment. 3–5 years of progressive Customer Service leadership experience required. Personal Lines insurance experience is a plus. Compensation & Benefits The current reasonable and good faith estimate of the annual salary range for this position is approximately $110,000 – $140,000, based on a variety of factors including relevant skills and experience. Eligibility for a management bonus program. Exceptional benefit and wellness programs. Career development opportunities. Other benefits as per company policy. Work Schedule 37.5 hours per week. #J-18808-Ljbffr