Program Manager

Program Manager

The Program Manager is a recognized subject matter expert in managing programs/processes and provides leadership for highly complex and challenging activities under the minimal direction of a manager or executive. The Program Manager acts as a principal specialist and Team Lead in the development of new and innovative approaches, to define and direct challenging programs/activities.

Ensures completion of programmatic related tasks with other offices, including, but not limited to: progress of programmatic initiatives, tracks and maintains status of business plan items, analysis of metrics and data reviews, communications messaging, oversight of programmatic administrative functions, etc. Develops and recommends approaches to address current and anticipated problems and issues. Works with senior management to identify and resolve problems. Applies experience and expert knowledge of program management to accomplish functional activities, and to ensure goals and objectives are met for project/program assignments. Identifies and resolves challenging problems or issues that often cross-organizational boundaries and impact on the accomplishment of strategic objectives. Typical assignments may include providing guidance to less-experienced professionals; leading large project/program teams; defining and developing internal policies and procedures; predicting potential issues and proposing preventive actions. As a Team lead, the incumbent is responsible to management for assuring that the work of the assigned team is carried out by performing a range of coordinating and supportive duties and responsibilities such as:

• Ensure that the organizations strategic plan, mission, vision and values are communicated to the team and integrated into the teams strategies, goals, objectives, work plans and work products and services;
• Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion;
• Coach the team in the selection and application of appropriate problem solving methods and techniques, provide advice on work methods, practices and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution;
• Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product;
• Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects, and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks;
• Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisors instructions on work priorities, methods, deadlines and quality have been met;
• Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members;
• Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs;
• Research and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products; etc.

Broad policies and objectives provide general guidance for addressing issues but often require the development of new approaches. The work of this position is reviewed only at completion for success in achieving planned results.