Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

Job Description

Account Resolution Specialist 

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. 

Job Overview 

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Location:

This position is onsite in Wise, VA. Our address is 10431 Pinnacle Dr, Wise, VA 24293 

Work with Us and Enjoy:

• $19/hour
• 100% paid training
• Full time schedules (40 hours per week)
• Benefits including medical, dental, vision, and life insurance
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities 

Responsibilities:

• Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers 
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more 
• Demonstrate critical thinking and problem-solving skills through complex issues 
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products 
• Collaborate with peers and partners to ensure the best customer and employee experience 

Qualifications:

• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus 
• Proven experience in the customer service industry, preferably with involvement of an advisory role 
• Exceptional verbal and written communication skills 
• Ability to learn new products and quickly adapt to new features/updates 
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101 
• Certified in QuickBooks ProAdvisor (preferred) 

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at and connect with us on Facebook, LinkedIn and Twitter. 

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.