Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community for 35 years, led by Jim—an experienced and community-focused agent. We're a close, supportive team of four full-time and one part-time member who genuinely enjoy working together and celebrating each other’s goals and milestones.

We stay active in the local community through Jim’s involvement in Rotary and the Economic Development Committee, and our office is a lively hub with lots of in-person customer interactions. If you enjoy building relationships, being part of a tight-knit team, and making a real impact in people’s lives, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Ledbetter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.