Bilingual Customer Service Collections Associate English/Spanish

Bilingual Customer Service Collections Associate English/Spanish

Pay: From $17.00/hour Schedule: Full-time Language Requirement: Bilingual English/Spanish

Why This Role Is Worth a Look

• Remote option after training: Start in-office while you ramp up. After training and once you're consistently meeting performance expectations (KPIs), you may transition to fully remote work, typically around 90 days. Prefer staying onsite? That's an option too.
• Benefits available: Medical, dental, vision, 401(k), and PTO
• Paid training + coaching: You'll get the tools, scripts, and support to succeed
• Growth potential: Clear opportunities to develop your skills and move up
• Use your bilingual skills: Communicate with customers in both English and Spanish while helping them understand their accounts and available payment options

About the Company

Our client is a professional accounts receivable management company focused on delivering results while treating consumers with respect.

We're hiring a Bilingual Customer Service Collections Associate who can communicate confidently in both English and Spanish, combine empathy with professionalism, and help customers find realistic payment solutions while following all required compliance standards.

What You'll Do

• Handle inbound and outbound calls in English and Spanish related to balances, payments, and account questions
• Communicate clearly and professionally with both English- and Spanish-speaking customers
• Explain account details while following compliance and call quality standards
• Set up and negotiate payment arrangements within approved guidelines
• Accurately document account activity in internal systems
• Respond to questions, disputes, and requests with professionalism and urgency
• Meet expectations for productivity, call quality, and KPIs
• Follow all company policies and applicable regulations, including FDCPA and related requirements
• Maintain confidentiality when handling sensitive customer and account information

What We're Looking For

Required

• Bilingual in English and Spanish
• Ability to communicate effectively and professionally with customers in both languages
• Strong verbal communication skills and a professional phone presence
• Customer-first mindset with the ability to be firm, fair, and respectful
• Comfortable using a computer and switching between multiple screens and systems
• Detail-oriented with accurate documentation habits
• Able to handle sensitive conversations professionally and maintain confidentiality
• Reliable attendance and punctuality

Preferred, but Not Required

• 6+ months of experience in customer service, call center, collections, accounts receivable, or financial services

Work Environment & Remote Opportunity

This position begins in person in a fast-paced call center environment with hands-on training and coaching.

After completing training and consistently meeting established performance expectations and KPIs, you may be eligible to transition to work from home, typically around 90 days.

Employees who prefer to remain onsite may continue working in the office.

Relevant Experience

• Bilingual Customer Service Representative
• Spanish Customer Service Representative
• Bilingual Call Center Representative
• Collections Representative
• Collections Specialist
• Accounts Receivable Representative
• Customer Service Collections Representative
• Bilingual Financial Services Representative
• Call Center Agent

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Work Location: In person initially, with potential eligibility for fully remote work after training and meeting performance expectations

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance