Customer service representative

We are seeking compassionate, dependable, and detailed Onsite Disaster Response Customer Service Representatives to join our local call center facility. In this role, you will act as a frontline representative for federally funded disaster relief efforts, answering high-volume inbound calls from survivors impacted by natural disasters. If interested, please apply!

salary: $23.28 - $23.44 per hour
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required

Responsibilities

Core Responsibilities

• Survivor Support & Intake: Handle high-volume inbound calls from disaster survivors with empathy, active listening, and high emotional composure.
• Application Processing: Accurately enter survivor details, damage reports, and personal information into federal assistance databases across dual-monitor workstations.
• Inquiry Resolution: Answer questions regarding application statuses, eligibility guidelines, and available funding for housing and personal property recovery.
• Resource Referrals: Connect callers with local, state, and non-profit aid organizations (e.g., Red Cross, local shelters, disaster assistance centers).
• Compliance & Security: Maintain strict compliance with Privacy Act regulations, secure data entry standards, and facility security protocols

Skills

• Active Listening
• Telephone Etiquette
• Customer Relations

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.