Medical Office Associate - Middletown

Penn State Health - Hershey Medical Center Location: US:PA:Middletown Work Type: Full Time

FTE: 1.00

Shift: Day Hours: 40 hours a week Monday-Friday

SUMMARY OF POSITION

The Penn State Health Medical Group – Middletown office is located minutes outside of Hummelstown and sees, on average, 150-180 patients a day. This office houses several specialties including Adult and Pediatrics Rheumatology, Neurology, GI, Dermatology, Minimally Invasive Surgery (MIS), Bariatrics, and Family Medicine. Operating on a day-time schedule during the weekday, the selected Medical Office Associate will be expected to consistently answer phones, check patients in and out of appointments, e-fax, and schedule/reschedule patients for appointments. The MOA will need to complete an 8-week orientation as training for the position, so no previous experience is required but preferred. The ideal MOA will demonstrate compassion and dependability with each patient.

ESSENTIAL DUTIES

Utilizes working knowledge of patient scheduling system to include scheduling, check‑in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions. Registers (or verifies registration of) patients and ensures information is current and accurate. Collects insurance copayments and other outstanding balances per policy. Answers telephone in a timely and polite manner. Obtains signatures on required forms (HIPAA, Consent to Treat, etc.) Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient. Composes professional, concise eMessages related to patient care needs. Generates patient letters, and manages other patient correspondence as required. Monitors task lists, eMessage pools, and voice mail lines per guidelines.

MINIMUM QUALIFICATION(S)

High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

BENEFITS

Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE? #WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi‑specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State‑of‑the‑art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award‑winning? That’s all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination. #J-18808-Ljbffr Penn State Health