Program Manager

Job Description

Job Description

OVERVIEW:

The Way Out is a homeless initiative of The Salvation Army San Francisco focused on the intersection of homelessness and drug addiction, and is delivered through a Recovery System of Care. Serices include a continuum of abstinece based programs including shelter, stabilization, and detox, residential drug treatment and a women’s recovery program; recovery housing and independent living; life skills and workforce development services, and an alumni support network

The Joseph McFee Center is a two year Recovery Housing program for adults who have completed residential drug treatment. Rooted in the principles of recovery, accountability, and service, this transformative community fosters lifelong change by promoting positive values and behaviors through peer support, education, and community engagement. The program offers comprehensive onsite services such as case management, life skills, recovery support services, workforce and career development, and assistance with permanent housing placement. All prescribed medications, including Medication Assisted Treatment (MAT) are permitted. The Director leads administrative and program operations of the 83 bed facility. The goal of the program is to improve long-term recovery outcomes, support the lifelong success, and help participants achieve financial stability, permanent housing, and lasting self-sufficiency.

The Joseph McFee Center Manager reports to the Joseph McFee Center Director and leads administrative, analytical, and programmatic components of the program, and supervises staff.

DUTIES AND RESPONSIBILITIES:

• Provide day-to-day oversight, supervision, training, coaching, and evaluation of Joseph McFee Center staff.
• Develop, manage, and monitor staff schedules to ensure appropriate coverage, program accountability, and continuity of services.
• Serve as a lead member of the program operations team, supporting the daily implementation of program policies, participant services, and recovery-focused programming.
• Support a safe, structured, drug-free, and recovery-oriented residential environment for all participants.
• Serve as a liaison to community partners, government agencies, referral sources, service providers, and other key stakeholders.
• Represent the Joseph McFee Center in internal planning, coordination, and program development meetings within The Way Out and The Salvation Army.
• Work with social service and direct-service staff to develop, coordinate, and implement participant services, staff training, workshops, groups, and other program activities.
• Assist the Program Director with data collection, documentation, reporting, data integrity, outcome tracking, contract compliance, and program deliverables.
• Monitor participant files, service documentation, incident reports, attendance records, and other program records to ensure accuracy, timeliness, and compliance.
• Support staff in responding to participant needs, behavioral issues, grievances, emergencies, and critical incidents in accordance with program policies and procedures.
• Ensure compliance with all applicable policies, procedures, licensing requirements, funder expectations, and standards of The Salvation Army, the State of California, and other relevant governing bodies.
• Prepare and provide regular written and verbal reports to the Program Director, The Way Out leadership, funders, and partners as requested.
• Participate in quality assurance, program improvement, staff meetings, trainings, audits, and other operational activities as assigned.
• Perform other related duties as assigned or required.

EDUCATION AND EXPERIENCE:

• Minimum of three years of experience providing social services working with marginalized populations, specifically adults in recovery, reentry, or drug treatment. (Required)
• Previous management experience, preferably in social services, managing residential substance use treatment or mental health programs, sober living facilities, or other residential or community programs serving adults with behavioral halth challenges, and/or with populations with significant barriers to self-sufficiency. (Required)
• High school diploma or equivalent. (Required)
• Bachelor’s Degree in social services, Addiction Counseling, Education, or related fields (Preferred)
• CA Driver License. (Preferred)
• Bilingual in Spanish. (Preferred)
• First Aid and CPR certification. (within first seven days of employment – company provided)
• As required, Tuberculosis clearance. (within first fourteen days of employment, company provided)

SKILLS AND ABILITIES:

• Required: Proficient in Microsoft Suite: Word, Excel, PowerPoint, Outlook, Teams, SharePoint.
• Required: Experience using a centralized data collection system, database, and audit electronic case files; analyze and validate data, run queries, and pull reports. Proficient in database management and reporting tools (e.g., Excel) to organize, analyze, and present data clearly and effectively.
• Required: Ability to generate, analyze, and interpret programmatic data and create performance reports to support operational decision-making, compliance, and continuous quality improvement.
• Preferred: Proficiency in tracking key performance indicators (KPIs) such as enrollment, engagement, placements, days reduced homelessness, length of stay, exits, and outcomes.
• Preferred: Ability to prepare monthly, quarterly, and ad-hoc reports for internal leadership, funders, and external stakeholders.
• Required: Strong attention to detail and ability to identify data discrepancies, trends, and gaps, and implement corrective actions as needed.
• Required: Ability to collaborate with program staff to ensure timely and accurate data entry and documentation.
• Required: Ability to use data to support audits, monitoring visits, and performance reviews.
• Required: Ability to translate complex data into clear, concise narratives for reports, presentations, and stakeholder communications.
• Required: Strong writing and presentation skills.
• Required: Integrity to handle sensitive information in a confidential manner.
• Required: Ability to maintain a flexible work schedule with some evenings and weekends, and other coverage as needed. In instances when the program is short staffed, the Director will need to assign or provide coverage.
• First Aid and CPR certification (within first seven days of employment – company provided).
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided).
• Strong writing and presentation skills.
• Integrity to handle sensitive information in a confidential manner.
• Ability to maintain a flexible work schedule which may include some evenings and weekends.

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.