Associate Director

Los Angeles, California, United States of America At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action‑oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. Position Responsibilities Manage and ensure assigned teams operate efficiently and effectively in supporting client needs. Assess and develop associate productivity, effectiveness, and performance, holding associates accountable through established performance objectives, training, education, coaching, and mentoring. Support succession planning by identifying associates with growth potential and recommending candidates for development. Lead workload distribution and ensure optimal team performance and capacity. Coordinate team assignments for servicing new and existing clients. Maintain own client book of business, serving as client lead. Build and maintain strong relationships with Producers and Associates to ensure cooperative and productive collaboration. Recommend team structure, processes, staffing, and other resources to support growth and strategic objectives. Participate in the recruitment of associates and manage the interview and onboarding process for assigned teams. Drive efficiency through adherence to best practices and Lockton’s quality standards. Implement national initiatives, procedures, and standards for quality client service, as well as new service offerings, within assigned teams. Communicate in a positive manner to contribute to a cohesive work environment. Maintain associate turnover at an acceptable level, whether voluntary or involuntary. Take on additional responsibilities as needed to support team and organizational goals. Qualifications Proven track record of leading high‑performing teams and driving business growth in the employee benefits space. Bachelors degree in business, finance or related field, or equivalent experience. Ten plus years’ experience in the insurance employee benefits industry. Five or more years leading or managing teams of people. Demonstrated ability to translate strategic goals into operational execution. Strong technical knowledge including experience in Account Executive level brokerage services and client management. Strong knowledge of different financial arrangements and products available to clients. Strong business aptitude with operational management experience. Ability to prepare and present client presentations with clarity and understanding. Ability to demonstrate reliability by completing tasks and job functions on time while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency and commitment. Strong verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy. Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint). Ability to attend company, department, and team meetings as required, including industry training sessions. Ability to work on a computer for a prolonged amount of time. Ability to travel by automobile and aircraft. Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information. Ability to work outside of normal business hours as needed. Legally able to work in the United States. Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. #J-18808-Ljbffr