IT Manager

Job Description

Job Description

Description:

Company Description

AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a core challenge in healthcare: patients too often struggle to access timely primary care when they need it most. Without access, patients are pushed toward more expensive, fragmented settings, resulting in poor experiences and gaps in care.

We deliver care where patients need it most - with omnichannel delivery of primary and urgent care services. AllCare has innovated the delivery of primary care by optimizing the confluence of healthcare, retail, and technology. The model provides unparalleled ease of access through a combination of digitally scheduled appointments, walk-in visits, and telehealth.

Currently serving patients at 15 locations across Georgia, the organization delivers primary and urgent care services to a wide demographic range, with particular focus on patients who seek to engage with their healthcare providers in a convenient and patient friendly fashion. AllCare offers top-of-the-line services, including preventive care and wellness, Women’s Health services, and chronic condition management such as Diabetes Treatment and Weight Management; all supported through an EMR that drives significant efficiencies in the clinical workflow and enables a best-in-class patient experience, which is reflected in consistently high Google star ratings.

The AllCare clinical model is purpose-built with the goal of simplifying the lives of primary & urgent care physicians. A combination of flexible scheduling, thoughtful productivity expectations, and administrative support provide a work-life balance that has elevated AllCare to be the practice of choice for primary care physicians. Following an investment by Summit Partners, the company is poised to accelerate growth and provide high-quality, convenient and physician-friendly primary care.

Role Summary
This is a hands-on IT leadership role focused on execution, reliability, and operational support across a growing multi-site healthcare organization. You will own day-to-day IT operations, vendor coordination, and system performance, while supporting key projects like clinic rollouts and system integrations.

This role is ideal for a strong IT generalist who is comfortable operating independently, getting into the details, and scaling systems in a fast-paced environment.

IT Operations & Support

• Own day-to-day IT operations across clinics and corporate locations
• Serve as primary point of contact for IT issues, ensuring timely resolution and escalation
• Manage helpdesk/vendor support and ensure SLAs are met

Infrastructure & Systems

• Support and maintain IT infrastructure including networks, endpoints, telecom, and cloud tools
• Troubleshoot and resolve system, connectivity, and device issues across sites
• Manage onboarding/offboarding of hardware and user access

EHR/EMR & Applications

• Own Athena EHR administration and issue resolution
• Partner with operations & clinical on integrations, workflows, and system optimization to support efficient care delivery

Projects & Site Expansion

• Execute IT components of new clinic openings and site expansions
• Oversee system upgrades, migrations, and vendor implementations
• Track timelines and ensure projects are delivered on schedule

Security & Compliance

• Support HIPAA compliance, security protocols, and IT policies
• Assist with access controls, device security, and basic risk mitigation
• Coordinate with external partners on security and compliance requirements

Vendor Management

• Manage external vendors (MSP, telecom, hardware providers) including vendor performance and troubleshooting escalations

Required Experience

• 5–8+ years of IT experience , with 2–4 years in healthcare preferred
• Experience supporting multi-site environments
• Hands-on experience with EHR/EMR systems (Athena strongly preferred)
• Familiarity with HIPAA and basic security/compliance practices
• Experience working with IT vendors / managed service providers
• Strong troubleshooting and problem-solving skills
• Experience with enterprise ITIL/ITSM frameworks
• Strong track record of working cross functionally to execute projects

Skills & Competencies

• Highly hands-on and execution-oriented
• Strong troubleshooting and systems thinking
• Comfortable operating in a fast-paced, evolving environment
• Clear communicator with both clinical and non-technical stakeholders
• Organized with ability to manage multiple priorities
• Practical, solutions-oriented mindset
• Embraces innovation and new technologies

Plus but not necessary

• Certifications: PMP, ITIL, CISSP, HCISPP, or relevant cloud certs.