Senior Forward Deployed Engineer

Sr. Forward Deployed EngineerToday, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, "They'll be in touch soon." So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.As a Sr. Forward Deployed Engineer, you'll lead the design, delivery, and ongoing optimization of automation solutions for Tennr's most complex customers: large-scale health systems, national provider groups, and enterprise partners. This is a highly technical, strategic, and customer-facing role that demands deep domain fluency, executive presence, and strong systems thinking.You'll own enterprise-scale implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You'll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success.This role sits within a high-performance implementation pod and directly influences Tennr's go-to-market and product strategy.ResponsibilitiesLead end-to-end enterprise implementations, from discovery to post-go-liveAlign cross-functional teams and manage project delivery, risks, and changeConduct operational audits to identify workflow gaps and automation opportunitiesDesign scalable, configurable solutions using Tennr's platform and APIsReimagine processes with automation best practices, not just replicate legacy systemsCollaborate with Product, Engineering, and Sales to shape solutions and delivery scopeMaintain documentation, enable knowledge transfer, and improve internal delivery toolsSupport sales strategy, mentor junior team members, and influence product roadmapQualifications4+ years of experience in enterprise SaaS delivery or solution designA degree or minor in Computer Science, Engineering, or a related technical field is strongly preferredStrong understanding of APIs, systems integration, and technical architectureProven ability to lead complex technical engagements with large enterprise customersSkilled at communicating technical concepts to both executive and technical audiencesExperience navigating complex org structures and aligning cross-functional stakeholdersStrong problem-solving skills with a focus on strategic, scalable solutionsBusiness acumen and domain fluency — ideally in healthcare or similarly complex industriesComfortable with ambiguity and fast-paced, unstructured environmentsDemonstrated ability to mentor others and contribute to team-wide best practicesHigh ownership mindset and urgency — proactive, resourceful, and impact-drivenNice to HavesFamiliarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato)Background in consulting, solution architecture, or technical customer successExperience in startup environments or scaling delivery functionsWhy Tennr?Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won't just talk about things, you'll get them done. And feel the impact.Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructureInnovate with Purpose: we're not just doing this for fun (although we do have a lot of fun). At Tennr, you'll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/weekFree lunch! Plus a pantry full of snacks.BenefitsBeautiful new office at 345 Hudson StreetUnlimited PTO100% paid employee health benefit optionsEmployer-funded 401(k) matchCompetitive parental leave