Omni Experience Lead - Full Time

Omni Experience Lead

As an Omni Experience Lead, you will drive sales growth and profitability through the leadership of Fulfillment and shipping, Buy Online Pickup in Store (BOPIS), Same Day Delivery and Amazon Pick Up. This role supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns. The position focus for this role is on Ship to Home, Buy Online Pickup in Store. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

Essential Functions:

Do the right thing:

• Be an expert of process, shipping, technology, accuracy, efficiency and customer experience.
• Engage associates and customers with a welcoming and friendly attitude
• Promote high store associate engagement through recognition and sharing of business-critical information
• Lead team to achieve goals and expectations set by managers
• Open and close the store, including weekends as appropriate
• Maintain a safe working environment

Care for our customers:

• Be a part of and lead team to drive the omni customer experience in store
• Set the example by quickly and accurately pick, pack, and ship online customer orders
• Achieve Fulfillment and BOPIS goals:
• STH and BOPIS ship and fill rates
• BOPIS curbside wait time
• BOPIS score
• Assist in training team to execute successful processes, and process improvements for omni programs; BOPIS, BOPIS pick up, Fulfillment, and shipping processes.
• Train team on processes that support and improve the efficiency of the picking process on the selling floor such as clearance execution and stockroom organization.
• Achieve fulfillment goals by supporting priorities for BOPIS, Fulfillment, and operations associates based on key metrics i.e. fill rate, cycle time, NPS survey feedback.
• Maintain adaptability to shift resources based on queues greater or less than forecast to provide optimum coverage as dictated by the workload.
• Technology proficiency in business-related computer equipment and software including order fulfillment technology.
• Responsible for fulfillment device inventory and accurate usage
• Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area

Grow outstanding teams:

• Engage and inspire a diverse group of people to deliver best in class results
• Be comfortable holding people accountable for performance and adherence to policy
• Support team onboarding and learning
• Demonstrate excellent verbal and written communications skills

Education / Experience Requirements:

Position Contribution Level: Entry Level

Minimum Education & Experience: Four-year college degree or equivalent combination of education and experience

Preferred Education & Experience:

• High school diploma or GED equivalent
• Retail experience

This role may be a fit if you have the following experience:

• Minimum of 1-3-year experience in a leadership or supervisory position
• Working knowledge of order fulfillment technology
• Ability to execute strategies and support multiple projects simultaneously
• Ability to analyze data and react quickly to needs of the business needs.
• Strong written and verbal communication skills.
• Flexible to changing priorities in a fast pace environment
• Able to work with minimal supervision and collaborate as a member of a team
• Comfortable with basic computer functions
• Reasoning skills

Physical Requirements:

• Ability to use computer keyboard, telephone, and other related business equipment.
• Must be able to lift 40lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks
• Ability to stand for long periods of time
• Ability to work at a safe and steady pace

Reporting Relationships:

Supervisor: Omni Experience Manager

Supervises: n/a

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We are an Equal Opportunity Employer: We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.