Shift Lead

Job Description

Job Description

Benefits:

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Flexible schedule

Join Our Winning Team! Lead a high-energy, rewarding career as a Shift Lead with Buffalo Wild Wings Go.

We are on the lookout for outstanding candidates ready to grow and thrive with our exciting new concept, launching soon in Southern California.

What We’re Looking For:

• Leadership Excellence: Proven management experience with a knack for motivating and guiding a team.
• Growth Mindset: A strong desire to advance within a dynamic, fast-paced environment.
• Passion for Success: An enthusiasm for driving business results and delivering exceptional customer experiences.

If you have a solid background in management and are eager to be part of an innovative new concept, we want to hear from you!

Position Summary: The Shift lead is responsible for overseeing daily operations, ensuring the team operates efficiently, and delivering exceptional customer service. This role involves supervising staff, providing training, managing customer issues, and maintaining safety and cleanliness standards. The Shift lead will also handle cash management, track sales and labor, and collaborate closely with management to achieve business objectives.

Key Responsibilities:

• Supervision: Lead and motivate the team during shifts, monitoring their performance and providing guidance as needed.
• Training: Onboard new employees and provide ongoing training and support to enhance team skills and efficiency.
• Customer Service: Act as the primary point of contact for customer complaints and concerns, working collaboratively with team members to find effective resolutions.
• Safety and Cleanliness: Ensure compliance with company policies, health and safety regulations, and food safety standards to maintain a clean and safe work environment.
• Cash Management: Oversee cash handling processes, balance cash drawers, and prepare accurate cash deposits at the end of shifts.
• Sales and Labor Tracking: Monitor and report on sales and labor metrics using company systems to support operational efficiency.
• Collaboration with Management: Partner with management to implement business strategies and achieve operational goals.
• Performance Feedback: Conduct regular performance reviews, providing constructive feedback to employees and reporting insights to upper management.

Qualifications:

• Previous supervisory or leadership experience in a retail or food service environment.
• Strong interpersonal and communication skills.
• Ability to resolve conflicts and manage customer relations effectively.
• Knowledge of safety and hygiene standards relevant to the industry.
• Proficiency in cash management and basic financial reporting.

Requirements:

• Must be able to work a flexible schedule including days, nights, weekends and holidays.
• Education: High School or equivalent. Coursework in restaurant management preferred.

Company Information

You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Note: Duties and responsibilities described above may change, and we reserve the right to adjust them as needed. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.