Client Success Associate

Job Description

Job Description

Job Title: Client Success Associate

Job Description

The Client Success Associate supports the customer success team by managing client accounts, resolving complex issues, and driving client retention and growth. This role focuses on building strong relationships with healthcare clients, ensuring adherence to laboratory quality standards, and delivering data-driven insights through regular analytical reporting. The position requires a blend of customer success, business operations, and account management experience, with a strong emphasis on collaboration, problem-solving, and continuous improvement within a mission-driven, non-profit environment.

Responsibilities

• Manage and support a portfolio of healthcare client accounts, ensuring strong relationships, customer satisfaction, and successful account growth.
• Resolve client issues and coordinate with cross-functional teams to deliver timely, accurate, and compliant customer support.
• Analyze customer and operational data to develop reports, present insights, and support strategic account reviews and decision-making.
• Identify retention, upsell, and cross-sell opportunities while maintaining accurate client records and driving continuous process improvements.

Essential Skills

• Three or more years of experience in business operations, customer success, account management, or a relevant leadership role with negotiation, growth, and customer success or client engagement responsibilities.
• Proven experience managing large enterprise to mid-market healthcare clients.
• Proficiency with customer service and ticketing tools such as Zendesk, Salesforce, Halo, and ServiceNow.
• Strong skills using Microsoft Office and the broader Microsoft Suite, including Outlook, Word, and Teams.
• Demonstrated ability to resolve complex customer issues using multiple tools and systems.
• Experience in account coordination, client engagement, and customer success within a structured business environment.

Work Environment

This role follows a Friday–Tuesday schedule from 2:00 p.m. to 11:00 p.m., with initial training conducted Monday–Friday from 8:00 a.m. to 5:00 p.m. Work takes place in a well-lit, air-conditioned office environment designed for comfort and focus. The position involves regular use of computers and office equipment, requiring manual and finger dexterity, eye-hand coordination, and normal or corrected vision and hearing.

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Aug 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.