IT Support Engineer - Columbia, TN

Job Description

Job Description

From our nation’s earliest days, ABCorp has been a trusted force in security and innovation. In 1795, the federally chartered Bank of the United States entrusted American Bank Note Company with the mission of producing counterfeit-resistant currency for the young Republic. That legacy established ABCorp as a pioneer in secure printing and shaped our evolution into a global leader in secure manufacturing. What began with protecting America’s financial foundation now drives cutting-edge solutions that safeguard organizations worldwide.

Today, ABCorp operates at the intersection of authentication, payments, and secure access, embracing next-generation (including additive 3D) manufacturing to meet the demands of a digitally driven world. With more than 230 years of expertise, no one understands secure manufacturing and authentication better — or has done it longer. We maintain global reach and compliance across eight locations worldwide and are trusted by fintechs, financial institutions, healthcare companies, governments, and brands in more than 120 countries. We deliver end-to-end innovation through high-security, state-of-the-art facilities that incubate advancements in payments, secure access, and additive manufacturing.

Overview:

We are seeking a hands-on IT Support Engineer to maintain infrastructure and support our internal users. You’ll be working with servers, network switches, firewalls, and physical cabling, while also providing day-to-day support for desktops, laptops, printers, and scanners.

Key Responsibilities:

Infrastructure & Network

• Run, terminate, test, and label network cables (Cat5e/Cat6, patch panels, keystone jacks, cable management).
• Maintain and troubleshoot network switches, VLANs, and wireless access points.
• Support firewall operations: troubleshoot connectivity, verify existing rules, and escalate complex issues.
• Administer Windows Servers, Active Directory, DNS, DHCP, backups, and patching.
• Monitor system and network health to help prevent downtime.

  End-User Support

• · Provide Tier 1/Tier 2 support for desktops, laptops, printers, scanners, and peripherals.
• · Image, deploy, repair, and maintain Windows/Mac workstations.
• · Support onboarding/offboarding, including workstation setup and account provisioning as directed.
• · Maintain IT inventory and hardware lifecycle.

Security & Access Control Support

• · Support existing security controls and access control systems (e.g., endpoint protection, badge systems) by troubleshooting, escalating, and assisting with audits.
• · Follow company security policies and help users comply.
• · This role does not design or implement new security controls or access control policies.

Requirements:

• · 2+ years in IT support, system administration.
• · Experience with Windows Server, Active Directory, and Windows 10/11.
• · Familiarity with printers, scanners, laptops, and desktop hardware.
• · Ability to support firewall and security operations.
• · Excellent communication and problem-solving skills.

Recommended:

• · CompTIA Network+, CCNA, or Microsoft certifications.
• · Experience with virtualization (VMware/Hyper-V) and Office 365.
• · MacOS support experience.

Physical Requirements:

• · Ability to lift up to 50 lbs (servers, network equipment).
• · Ability to crawl under desks and work in tight spaces to run and manage cabling.