Member Service Center Representative (CLOSER 3:00pm-8:00pm)

Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back‑office work associated with the Member Service Center in processing Member transactions. Key Responsibilities Service Answer the telephone within established performance and service guidelines. Complete phone transactions accurately and efficiently. Disseminate and provide education of lending, CUSO and membership information to callers. Research Member problems, complaints and questions, and respond with thorough, accurate information through oral and/or written communication or by directing them to the appropriate department or person for assistance. Provide basic level technical support for online and mobile banking platforms. Deliver excellent Member service by implementing Credit Union policy, departmental procedures, and following RCU service philosophy and standards. Work closing shift from 3pm to 8pm. Sales & Efficiency Attain individual and departmental goals and objectives as established in the MSC performance standards. Cross-sell Credit Union products and services. Demonstrate efficiency by maintaining professional control of Member conversation and following accurate procedures. Support Post and balance daily work and maintain proper documentation. Utilize online manuals and knowledge repository as a resource. Complete departmental and back‑office tasks as assigned, including typing routine letters and/or documents. Compile data and complete work related to departmental reports. Maintain files, post records, and perform routine calculations. Perform all functions in a security‑conscientious manner. Attend department meetings and contribute information as appropriate. Minimum Qualifications Knowledge of modern office methods, practices and procedures. Skill in the operation of a personal computer with Internet and Intranet access in a Windows environment. Must possess demonstrated Member Service skills. Ability to cross‑sell products and services to meet Member needs. Ability to make mathematical computations. Ability to type 40 words per minute. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to work a rotating schedule, which will include working on Saturdays. The ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of call‑center, retail or clerical experience in a customer service environment. Compensation Base starting range: $24.00 to $31.00 per hour commensurate with experience. This position is also eligible for an 8% call‑center differential. Benefits Redwood Credit Union offers a robust benefits package to eligible employees, including competing medical, dental, and vision insurance as well as mental health offerings. Employee performance incentive plan Salary advancement – Merit increase based on performance 401(k) program with employer match Competitive PTO accrual plus 11 paid company holidays and birthday off Physical Requirements Ability to talk on the phone. Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time spent sitting at a desk. Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. We are an Equal Opportunity Employer. #J-18808-Ljbffr