Project Manager

Our client is looking to fill the role of Project Manager. This role will lead a major operational transition project while managing multiple concurrent IT Service Management (ITSM) initiatives focused on service reliability and operational excellence.

• Pay Rate Range - $50-55/HR on W2

Responsibilities:

• Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
  
  
• Manage multiple Technology Operations and ITSM initiatives simultaneously.
  
  
• Drive improvements across Incident, Problem, and Change Management processes.
  
  
• Support major incident response activities, reviews, and corrective action tracking.
  
  
• Provide executive-level project reporting, risk management, and stakeholder communications.
  
  
• Ensure operational continuity through effective planning, prioritization, and governance.

Required Qualifications:

• 5+ years of Technical Project or Program Management experience.
  
  
• Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
  
  
• Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
  
  
• Proficiency with Jira, Jira Service Management, ServiceNow, or similar ITSM tools.
  
  
• Excellent stakeholder management, communication, and presentation skills.
  
  
• Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications:

• Experience supporting international operational transitions.
  
  
• Experience in Technology Operations or Incident Management environments.
  
  
• PMP, ITIL Foundation, or Scrum certifications.
  
  
• Experience with Power BI or other reporting/dashboard tools.
  
  
• French language skills are highly preferred.

If you meet the required qualifications and are interested in this role, please apply today.



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