Customer Service / Property Maintenance Services Coordinator

Job Description

Job Description

CBIZ Talent & Compensation Solutions has been engaged by our well established Glen Oaks, NY based Real Estate client, to identify two  Customer Service - Property Management Maintenance Services Coordinators. MUST have 2+ years of Client/Customer Service experience with excellent follow-up and customer service skills. Will be responsible for communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience a plus.

This is an onsite - 5 days/week role.

About the Role
Large, financially sound Residential Garden Apartment Co-op community. Approx. 20 employees in office. The Maintenance Services Advisor (Customer Service/Admin) provides pleasant and courteous customer service to our Shareholders and Residents. Our Advisors possess excellent organization, communication, customer service, time management and follow-up skills. ***You must be able to multi-task efficiently and prioritize tasks. Advisors must be able to handle a very large call volume and email correspondence.

Responsibilities

• Receive incoming calls from residents, shareholders, maintenance, and vendors regarding work order requests.
• Enter work order requests into database.
• Coordinate and follow-up with tenants, vendors, and maintenance staff as to status of request.
• Generate, follow-up, and finalize in-house service orders.
• Calmly handle large volume of emergency and non-emergency calls.
• Utilize radio equipment and GPS to maintain contact and efficiency with Field personnel.
• Assist walk-ins.
• Identify building issues causing problems.
• Prepare correspondence.
• Handle various Shareholder and Resident complaints and requests.
• Departmental filing.

Requirements

• Candidates should have excellent client service skills and be a bit "thick skinned". Tenants are calling with maintenance issues and can be upset. Must be able to diffuse situation and provide excellent service - build positive relationships.
• 2+ years of excellent client service experience.
• Proficient in Microsoft Office including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Must be capable of diffusing difficult client calls and delivering exceptional service.
• Property management experience a plus +

Pay: up to $65K/year (depending on experience) Plus outstanding benefits!
Hours: 8-5 / onsite F/T

CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.