Web Content Manager

Posting Information
Posting Number
PG194791EP

Internal Recruitment
No

Working Title
Web Content Manager

Anticipated Hiring Range
$60,000 - $66,438

Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM

Job Location
Raleigh, NC

Department
Campus Enterprises

About the Department
Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical , Dental , and Vision
  
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
  
• And so much more!
  

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties
Reporting to the Director of Campus Enterprises Information Technology, the CMS Content Manager is responsible for the day-to-day management of the content management platform layer across the division's web presence. This role owns the configuration, content structure, and publishing environment within the organization's CMS, ensuring the platform is organized, functional, and aligned with organizational standards.

The CMS Content Manager works at the platform dashboard level, partnering closely with the Web Operations Manager (who owns the underlying Azure hosting infrastructure) and content stakeholders across the division. This is a hands-on CMS administration role, not an infrastructure role. The right candidate is deeply comfortable inside a CMS environment and can manage themes or templates, extensions, users, and content workflows without requiring contracted service support for routine tasks.

Key Responsibilities

CMS Platform Administration

• Serve as the primary administrator of the CMS dashboard environment across all division web properties.
• Manage theme or template settings and page layout configurations to maintain design consistency.
• Audit, install, configure, and update CMS extensions, plugins, or modules; identify conflicts and escalate to the Web Operations Manager as needed.
• Manage user accounts, roles, and permissions within the CMS; onboard and offboard team members and contributors.
• Coordinate CMS core, theme, and extension updates in collaboration with the Web Operations Manager, validating on a staging environment before pushing to production.

Content Structure & Publishing

• Build and maintain pages, posts, and content templates following clear information architecture principles.
• Manage site navigation, menu structures, page hierarchy, and internal linking.
• Oversee the media library, enforcing naming conventions, file optimization standards, and accessibility compliance.
• Establish and maintain content publishing workflows, ensuring timely, accurate, and on-brand content across the division.

Stores & Bookstore Digital Operations

• Serve as the CMS point of contact for Campus Enterprises Stores, including the NC State Bookstore and affiliated retail properties, supporting the management of their web presence within the division's CMS platform.
• Assist in the administration and content management of the Stores online web store, coordinating with Stores business stakeholders on product content, promotional pages, seasonal updates, and storefront configurations within the CMS environment.
• Maintain CMS templates, page structures, and publishing workflows specific to Stores properties, ensuring they reflect current inventory priorities, promotions, and operational needs.
• Coordinate with the Stores team to ensure the CMS environment supports e-commerce content requirements, including product categorization pages, promotional landing pages, and integration touchpoints with the Stores commerce platform.

Brand Alignment & Design Standards

• Ensure all web content published across Campus Enterprises properties adheres to established design standards, including approved typography, color systems, imagery guidelines, and layout conventions.
• Partner with the Campus Enterprises Marketing team to align web content, campaign pages, and digital communications with current brand direction and marketing priorities.
• Coordinate with NC State University Marketing and Communications to ensure Campus Enterprises web properties maintain compliance with university-wide brand standards, including proper use of the NC State identity system.
• Serve as a quality control checkpoint for design consistency across all CMS-managed pages, flagging deviations from brand standards and working with content contributors to remediate them.

SEO & Metadata Management

• Own on-page SEO configuration: titles, meta descriptions, schema markup, and social sharing metadata.
• Manage URL structure, redirects, and permalink hygiene across all properties.
• Produce regular SEO performance reports and translate findings into content or structural improvements.

Forms, CTAs & Conversion Elements

• Build and manage web forms using the division's form toolset.
• Connect forms to CRM or email platforms and ensure data flows are functioning correctly.
• Manage calls-to-action, popups, and lead capture elements across the site.

Quality & Accessibility

• Conduct routine broken link checks, media audits, and content quality reviews.
• Ensure newly published content meets WCAG 2.1 AA standards within the CMS environment.
• Flag performance issues to the Web Operations Manager with clear, documented detail.

Scope Boundary: What This Role Does NOT Own This role does not manage DNS, SSL certificates, server configuration, Azure hosting environments, deployment pipelines, or any function requiring access outside of the CMS dashboard. Those responsibilities are held by the Web Operations Manager.

Other Responsibilities

• Model the Division's mission and values, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Perform other duties as assigned to ensure Campus Enterprises' business needs are met.

Qualifications
Minimum Education and Experience

• Bachelor's Degree and 2 years of relevant experience

Other Required Qualifications

• Hands-on administration experience with an enterprise-grade CMS (e.g., WordPress, Drupal, Sitecore, or equivalent); platform management, not just content entry.
• Familiarity with CMS templating systems and page layout tools. Insight of institutional brand systems and ability to apply design standards consistently across a multi-property web environment.
• Working knowledge of on-page SEO principles and metadata management, including knowledge of CMS extension or plugin ecosystems: SEO, forms, redirects, caching.
• Understanding of CMS user roles and permission structures.
• Strong organizational skills to manage multiple web properties and workflows simultaneously.
• Ability to communicate clearly with both technical (IT) and non-technical (content and marketing) stakeholders.

Preferred Qualifications

• Experience working within staging and production CMS workflows.
• Familiarity with GA4 or equivalent analytics tools for content performance reporting.
• Basic HTML/CSS for minor content formatting corrections within the CMS.
• Experience with accessibility auditing tools (WAVE, axe, or equivalent).
• Experience supporting e-commerce or retail web content in a CMS environment.
• Exposure to more than one CMS platform; platform adaptability is valued.

Required License(s) or Certification(s)
N/A

Valid NC Driver's License required
No

Commercial Driver's License required
No

Recruitment Dates and Special Instructions
Job Open Date
07/31/2026

Anticipated Close Date
Open until filled

Special Instructions to Applicants
Please complete the required application fully and attach a cover letter, resume, and contact information for at least three (3) current professional references.

Position Details
Position Number
00111404

Position Type
EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event

Department ID
470101 - Campus Enterprises

EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.