Eligibility Technician

Mohave County Public Health – Nutrition & Health Division is hiring an Eligibility Technician. This office-based role supports WICby assisting participants in person, by phone, and virtually. You’ll screen applicants for program eligibility and use your communication skills to guide families through key nutrition and health services. Join a team that delivers impactful, grant-funded programs like WIC, Tobacco Cessation, AZ Health Zone, and more.

Range of Hourly Pay:

• Range 8 / Step 1-4
• $16.53-$18.07

Working Schedule:

• Monday-Thursdays 7:00am-5:00pm.
• Friday 8:00am-12:00pm.
• Weekends off
• May be required to work the day after Thanksgiving, Christmas Eve, or New Year's Eve since the WIC clinics are open during those times.

Proud To Offer:

Paid Time Off (PTO):

• 11 Paid Holidays.
• End of Year PTO Buyback (optional).

Retirement Benefits:

• Enrollment in Arizona State Retirement System (ASRS).
• Contribution rate of 11.98% with 100% Employer Match starting on first day.
• Deferred Compensations Programs (optional)

Comprehensive Wellness Program:

• Low-cost, high-value health care plans for you and your family that include Medical, Dental, Vision.
• 24/7 Virtual Care including Onsite Health Screening Events
• Marketplace Discounts
• Onsite Gyms
• Employee Assistance Program
• Employee Wellness Program
• Basic Life, Supplemental Life/AD&D Insurances with additional voluntary benefits include Accident, Critical Illness, and Hospital Indemnity Plans.
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA-includes Dependent Care).

Working conditions would include but not limited to:

• Travel will be mostly in Mohave County but may be required to another part of the state as needed during work hours.
• Travel will be mostly within Mohave County with travel to additional outlying county locations as needed, including Bullhead City, Lake Havasu City, Northern Arizona Strip, and other areas including attending required trainings or meetings, while operating a Mohave County provided vehicle.
• This position may also include the occasional moderate lifting of 25 - 50lbs.
• This position requires an equal amount of time spent sitting, standing, walking, stooping, kneeling, crouching, and bending.

• Interviews applicants or designated representatives to obtain appropriate information and in the compilation of required forms in accordance with established procedures and regulations. Evaluates and determines eligibility and individual needs based on information provided by the clients and in or accordance with establish regulations and procedures.
• Explains program procedures, regulations, process, and time frames to individuals, applicants, and representatives. Responds to inquiries.
• Refers individuals to other medical, financial, or other related assistance programs available which may be of assistance.
• Performs a variety of clerical tasks to include but not limited to: scheduling appointments; answering phones; utilizing computer keyboard to perform such tasks as, but not limited to, inputting data and utilizing word processor; responding to or routing inquiries; referring and directing individuals, applicants and clients to appropriate agencies; assembling materials in preparation of interviews and investigations; completing and processing of forms and other documents; organizing information, records and other related documents; and filing.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.

AS ASSIGNED TO PUBLIC HEALTH DEPARTMENT

• Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement.
• Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level, and socioeconomic status of community members.
• Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts.

AS ASSIGNED TO WIC PROGRAM

• Counsels clients who are not in compliance with program procedures and regulations and provides instructions to bring client into compliance.
• Performs various laboratory evaluations on clients to include height/weight, blood pressure and finger poke blood test. Process evaluations to determine results; reads and records results; and analyzes results to determine appropriate action.
• Maintains chronological charts, forms, folders, and other related documents notating and documenting accurate, up-to-date information of program activities and status of applicants and clients.
• Provides nutrition education and counseling to clients.
• Issues vouchers, determines food distribution and dietary care programs for clients based on data collected and in accordance with established regulations and procedures.
• Cleans and maintains laboratory to meet local and state quality assurance standards. Sets up and organizes laboratory in preparation for screens and clinics.

• High School diploma /GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

SPECIAL JOB REQUIREMENT

• Employment is contingent upon the successful completion of a pre-employment background screening.

• Administrative rules and regulations and the policy and procedures of federal, state and county requirements utilized in the determination of financial and medical assistance programs.
• Interviewing and counseling techniques.
• Available community resources.
• Modern office practices and records maintenance procedures.
• Principles, practices and techniques of PublicHealth nutrition programs or Community Services case management.
• Operating a variety of office equipment to include computer keyboard; fax machines; and copiers.
• Operating and utilizing of a variety of laboratory equipment and other equipment used in a health service field if assigned to WIC program.
• Make decisions in accordance with established policies and regulations.
• Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies regarding financial and medical assistance programs to include departmental procedures and requirements.
• Deal with problems which may be controversial or sensitive in nature.
• Maintain confidentiality.
• Follow oral and written instructions.
• Understand and grasp ideas quickly and exercise good judgment.
• Organize workload to ensure determinations are made on a time basis.
• Complete data entry of case information in a timely manner.
• Communicate clearly and concisely, both orally and in writing.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Fulfill all physical requirements of the class.