Analyst, Applications Support, Manufacturing Applications (On-Site)

Analyst, Applications Support, Manufacturing Applications (On-Site) | Primient

About Primient

Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We’re investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we’re focused on growing our business, our reputation, and the career of every teammate.

About the Role

The Analyst, Applications Support, Manufacturing Applications provides hands-on, day-to-day support for plant-critical applications and connected operational technology at an assigned manufacturing location. The role partners directly with Operations, Maintenance, Engineering, Quality, Supply Chain, Infrastructure, Cybersecurity, and vendors to restore service quickly, prevent recurring issues, and improve system reliability. The Analyst follows ITIL practices for Incident, Problem, Change, and Release Management; maintains support documentation and audit evidence; and participates in lifecycle planning for manufacturing applications, interfaces, servers, workstations, scanners, printers, and other plant-floor technology

Key responsibilities:

• On-Site Application Support: Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed.
• Critical Incident Response: Respond to production-impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
• Monitor and Improve Reliability: Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
• Troubleshooting and Root Cause Analysis: Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
• Upgrades, Patching, and Vulnerability Remediation: Plan and support application upgrades, Plant scheduled outages, Windows patching, testing, validation, change implementation, and post-change monitoring.
• Integration and Data Flow Support: Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.•Business and Project Partnership: Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
• Vendor and Service Management: Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
• Documentation, Audit, and Compliance: Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
• Safety and Continuous Improvement: Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.

Knowledge

• Manufacturing and plant operations, production workflows, and operational priorities
• Application support, Windows operating systems and services, databases, integrations, and job monitoring
• Plant-floor technologies such as industrial workstations, handheld scanners, label printers, and network-connected devices
• ITIL and IT Service Management fundamentals, including Incident, Problem, Change, and Release Management
• Cybersecurity, vulnerability remediation, access controls, backup/recovery, audit, and compliance fundamentals

Skills

• Application troubleshooting, incident coordination, root cause analysis, and problem solving
• Log analysis, SQL/database queries, interface monitoring, and basic scripting or automation
• Clear communication with plant users, technical teams, leaders, and external vendors
• Creation and maintenance of SOPs, runbooks, support documentation, and technical knowledge articles
• Ability to prioritize production-impacting work, manage competing demands, and work independently on site
  

About You

Required and Preferred Education/Certification

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field preferred
• Two- or four-year technical degree or equivalent relevant experience preferred
• ITIL Foundation or relevant technical certifications preferred

Required and Preferred Work Experience

• Minimum of 2 years of application support or systems support experience preferred
• Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments preferred
• Experience with an ITSM platform such as ServiceNow and formal incident/change processes preferred
• Experience coordinating vendors and cross-functional teams in a matrixed organization preferred
• Ability to provide planned off-hours support and participate in an on-call rotation for critical incidents

Total Rewards

The annual pay range estimated for this position is $87,822.40 - $109,778.00 and is bonus eligible.

Please note that while this range reflects the full spectrum of compensation available for this role, individual compensation will be determined based on several factors including your experience, skills, and alignment with the role's responsibilities. During the interview process there will be an opportunity to discuss how your background fits into the pay range.​

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We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• Competitive Pay​

• Multiple Healthcare plan choices​

• Dental and vision insurance​

• A 401(k) plan with company and matching contributions ​

• Short- and Long-Term Disability​

• Life, AD&D, and Voluntary Insurance plans​

• Paid holidays & vacation​

• Floating days off​

• Parental leave for new parents​

• Employee resource groups​

• Learning & development programs​

• Fun culture where you have an opportunity in shaping our future

Career Path & Culture

Primient is committed to a workplace that is all in – ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning. ​

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Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm.

Diversity, Equity, Inclusion & Belonging

We are believers in the power of difference. We strive to represent the communities in which we operate and to provide an inclusive, welcoming environment for all. We want Primient to be a place where every employee feels they belong and knows they are seen, heard, valued and safe to speak up. Our aspiration is to unlock the full potential in diverse perspectives, while offering everyone an equal chance to grow,

Primient is an equal opportunity employer, committed to the strength of an inclusive workforce .

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.