Student Intern - IT/Help Desk

RANCHO WATER IS SEEKING A STUDENT INTERN - IT/Help Desk Rancho California Water District is currently seeking candidates for the Information Technology Division. Interested students should apply immediately as this recruitment may close at any time. Definition Under close supervision, this position will perform a variety of assignments on technology systems and user level equipment comprising a variety of operating systems and on various hardware platforms. This position is designed to benefit a student’s academic goals in a professional and safe working environment. Class Characteristics This is a temporary entry-level position for a college student intern to work no more than 900 hours per fiscal year, and no more than 29 hours in a seven‑day period. Positions assigned to this level perform limited project‑based assignments and support department operations. This classification will be working with all departments in all levels. The incumbent is expected to work in a professional manner while providing timely customer service to employees. Example of Duties Assist department with special projects. Troubleshoot end user printer issues. Troubleshoot and assist in resolving end user application issues. Relocate end user computers and peripheral devices. Assist in troubleshooting desktop VoIP phone issues. Assist in maintenance and administration of intranet system. Assist in video management server maintenance and troubleshooting. Assist in print server maintenance issues. Assist in IT asset management tracking system maintenance. Assist in troubleshooting, maintenance and administration of Audio/Visual systems. Assist in wireless device connection issues with staff and Board devices. Respond to service and trouble calls from users in a courteous and efficient manner. Handle system and end user problem resolution professionally and within District SLA’s. Repair PC hardware, peripheral and communication devices. Assist in deploying new and replacement upgrades for user desktop hardware and software. Clean and maintain Datacenters, Wiring and Network areas and IT based assets. Perform related duties as assigned. Qualifications Knowledge of: All currently supported Microsoft desktop operating systems and applications. Dell and HP desktop, notebook and server products. Various notebook and tablet hardware products. Apple and Android based wireless devices. Proper work safety standards. Ability to: Participate in multiple projects simultaneously. Troubleshoot and repair PC hardware. Respond to end‑user clients in a courteous, efficient and professional manner. Troubleshoot and networked printers and other hardware. Understand and carry out verbal and written directions. Troubleshoot peripherals including HP, Xerox, Cannon, Ricoh, and Epson printers. Use current technology such as intranet, internet and WAN for researching, firmware downloads, data transfers, user group postings and feedback, and more. Prototype and test systems prior to use in a production environment. Comply with the District’s safety, health and environmental policies. Physical Requirements/Working Conditions Communicate verbally with District management, co‑workers and the public in face‑to‑face, one‑to‑one and group settings. Regularly use a telephone for communication. Uses office equipment such as a PC, copier and fax machines. Sit for extended time periods. Hearing and vision within normal ranges. Heavy lifting (up to 25 lbs.) and ability to stand, walk, kneel, crouch, stoop, squat, twist, and climb. Exposure to confined working space and potential electrical hazards. Experience and Education Experience: None. Education: Full‑time or part‑time student at an accredited college, studying in the areas of information technology, computer science, cybersecurity, or related field. Licenses/Certificates: Microsoft MCP (preferred). #J-18808-Ljbffr Rancho California Water District