Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in June 2025 and is a growing team of two with exciting plans to expand. I bring over 11 years of experience in the insurance industry, having worked as both a team member and on the corporate side before earning the opportunity to become an agent.

I earned my undergraduate degree from Florida State University and my MBA from Rollins College. I’m married with two young kids, and family is a big part of what drives the balance and culture we aim to create in our office.

For our team, we offer generous PTO, including opportunities to earn additional time off through Google reviews, five paid sick days per year, a hiring bonus, and a strong focus on work-life balance.

Our office culture is growth-focused, competitive, and supportive. We’re looking for someone who is comfortable working through ambiguity, strong in problem-solving, and able to use available resources to find solutions. The ideal candidate is an excellent communicator, competitive, and motivated to grow and advance within the agency.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Culligan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.