Loss Mitigation Associate

Job Description Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. Training will be onsite for the first six weeks. After the training, the role would be remote with a one‑day per month onsite day. We Take Care of Our People As an employee of HCA, you are eligible for the following benefits: Role is 100% remote (after in‑office new hire training) Competitive pay – $24.40 an hour plus up to $2,250 in monthly bonuses Great benefits with very little out‑of‑pocket cost Medical, dental, and vision plans with no‑cost and low‑cost options Annual employer HSA contribution 401(k) matching and immediate vesting Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Director: $800 Executive Director: $900 VP or Above: $1,000 100% employer‑paid life and disability insurance No‑cost health and wellbeing programs, including a gym benefit Six weeks of paid parental leave Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management. Performance Coaching – Actively participate in coaching and development sessions/trainings to co‑create solutions that enhance individual performance and overall department/team performance. Perform all other duties as assigned. Qualifications What You Will Bring 1–2 years of collection or relevant experience (automotive preferred) Previous experience in late‑stage collections is preferred High school graduate or GED equivalent Ability to independently manage your time daily to ensure productivity and goals are met Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer Skip tracing skills – Ability to utilize various skip tracing tools (where applicable) Basic computer skills – Knowledge of Windows including Word and Excel Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers Strong listening skills – Ability to listen and understand direction Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. #J-18808-Ljbffr