Residential HVAC Field Service Specialist

Job Description

Job Description

Join Airtron Heating & Air Conditioning

For more than 40 years, Airtron Heating & Air Conditioning has kept homeowners comfortable with reliable heating, cooling, and HVAC solutions. We’ve earned trust by showing up, doing excellent work, and treating people with honesty and respect. If you take pride in craftsmanship, care about your teammates, and put customers first, you’ll feel at home here.

We’re growing our Columbus team and seeking a Residential HVAC Field Service Specialist who shares our commitment to doing the job right.

The Role

In this field-based position, you will provide high-quality service and preventative maintenance on residential heating and air conditioning systems. You’ll report to the HVAC Service Supervisor and Operations Management, ensuring every task is performed accurately and safely.

A Day in the Life

• Service, repair, and maintain residential heating and cooling equipment.
• Inspect ductwork and keep company tools/materials in safe, serviceable condition.
• Identify components, wire, and commission complete home comfort systems.
• Diagnose issues, recommend solutions, and make repairs to restore proper operation.
• Perform system start-ups; test and document results to verify performance.
• Conduct thorough inspections and communicate any concerns to dispatch and the customer.
• Clearly explain the services and repairs you complete to dispatch/customers.
• Coordinate your daily schedule directly with the office.
• Order and stage needed parts in advance so each appointment begins prepared.
• Transport parts, materials, and tools to job sites and account for assigned inventory.
• Complete all digital paperwork/tablet entries accurately and on time.
• Debrief each call with dispatch/customers and provide required documentation.
• Leave every workspace clean and orderly when the job is done.
• Keep the company vehicle clean and organized, inside and out.
• Uphold all company performance standards and our code of ethics.
• Maintain a courteous, professional demeanor with customers and coworkers.
• Use protective floor savers on footwear while working in client homes.
• Follow all safety policies and procedures.
• Other duties as assigned. *Duties may vary by location.

Minimum Qualifications

• High school diploma or GED
• 2+ years of residential HVAC experience
• EPA Certification
• Soldering/brazing proficiency
• Strong verbal and written communication skills
• Ability to communicate effectively in English, both verbally and in writing
• Beginner computing skills; able to use a computer, laptop, or tablet
• Basic internet navigation and email (e.g., Microsoft Outlook)
• Valid driver’s license
• Willing to work overtime with short notice; occasional weekends

Preferred Qualifications

• HVAC trade school certification
• 2+ years of experience in residential HVAC

Additional Skills & Attributes

• Eagerness to learn; collaborative team mindset
• Positive attitude and strong customer focus
• Ability to build productive relationships with internal and external customers
• Comfort working with all levels of the organization
• Relevant experience may substitute for education
• Safety-first mindset and embrace of a strong safety culture

Working Conditions

• Primarily at occupied homes and/or construction sites; minimal office time
• Travel by vehicle to and from job locations
• Regular exposure to construction environments: equipment, ladders, attics, crawlspaces, noise, dust, hazardous materials, and odors
• Work indoors and outdoors in all weather (heat, rain, cold, wind) with appropriate PPE

Physical Demands

• Drive and operate a motorized passenger vehicle or forklift
• Lift/move up to 50 lbs frequently
• Frequent climbing, bending, crawling, kneeling, and crouching
• Work at heights; climb ladders and stairways
• Wear required PPE (hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, safety-toe construction boots)
• Stand, walk, or sit for extended periods
• Hear, understand, and distinguish speech/other sounds to operate phones or equipment safely
• With natural or corrected vision, maintain close, distance, and peripheral focus with normal depth perception
• Communicate clearly by spoken word
• Enter data via keyboard or 10-key on handheld device/computer
• Use arms/hands to reach overhead; signal; grasp; hold; lift; turn; push/pull tools and materials
• *Physical requirements may vary by location.

Technical Proficiencies

• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Location: Columbus, OH

If you’re ready to be the neighbor customers count on, we’d love to hear from you.