Senior Station Manager, RSR

Job ID: 10560473 | Amazon.com Services LLC

RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Key job responsibilities

• - Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• - Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• - Problem-solves for closing gaps between performance and goals
• - Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• - Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• - Presents operational metrics regularly to the senior leadership team
• - Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• - Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• - Cultivates strong culture and engagement throughout all levels of the delivery station team
• - Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• - Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• - Bachelor's degree or equivalent
• - Work flexible hours as business demands, including overnight, weekends and holidays
• - Experience managing a salaried, hourly and agency workforce in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• - Experience delivering results, setting strategy, and running a large volume and high profile business
• - 6+ years of performance metrics, process improvement or lean techniques experience
• - Experience with the full lifecycle of staffing, including interviewing, hiring, performance management, promotions and terminations
• - Experience working with and managing third party vendors, or experience in similar environments
• - Experience leading large contingent workforce programs
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
• - Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred Qualifications

• - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• - Experience in multiple organizational functions such as compensation, forecasting or organizational development
• - Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• - Experience in multiple organizational functions such as compensation, forecasting or organizational development
• - Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, TX, Tyler - 135,000.00 - 182,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.