ENTRY Phlebotomist I

Job Title

Pay Range: $12.75hr - $17.75hr

Requirement/Must Have

• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet.
• Willingness to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• Ability to perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• High level of customer service experience and skills are required.
• High school diploma or equivalent is required.
• Phlebotomy experience is required, including internship or externship experience to learn the basics.
• Minimum of 1-2 years of client facing customer service experience is required.
• Keyboard and data entry experience is required.

Responsibilities

• Greet patients upon arrival and answer any questions or concerns with care and compassion.
• Maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• Utilize Phlebotomy skills to grow within the organization.
• Create an atmosphere of trust and confidence while explaining scheduled procedures to patients in a safe and accurate manner.
• Demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Assist patients with check-in at the kiosk and help them feel comfortable while waiting for laboratory services.
• Fill in for breaks and cover for staffing shortages as needed.

Skills

• Phlebotomy.
• Customer Service.
• Specimen Collection.
• Specimen Processing.
• Data Entry.
• Keyboarding.

Qualification And Education

• High school diploma or equivalent.
• Phlebotomy certification or training.