Enrollment Services Assistant (Part-time)

Enrollment Services Assistant

The Office of Admissions seeks a part-time Enrollment Services Assistant to provide student-facing and clerical support, ensuring efficient daily operations and successful enrollment efforts. This is a part-time hourly position.

Key Responsibilities

• Provide effective in-person enrollment support to students.
• Communicate with prospective and current students via phone, email, and text.
• Utilize student information systems and Customer Relationship Management (CRM) platforms, preferably Anthology REACH, to support enrollment functions and track student interactions.
• Process electronic and paper communications using Colleague, Anthology REACH, and other communication tools.
• Guide students through application and financial aid processes, directing them to appropriate resources when needed.
• Provide accurate information on admissions, registration, financial aid, and placement exams.
• Assist with on-campus and external enrollment events.
• Support special projects and data management as assigned.

Qualifications & Requirements

• Education: Associate's degree or equivalent course completion required.
• Experience & Knowledge: Familiarity with PCCC and Passaic County preferred.
• Language Skills: Bilingual or multilingual preferred.
• Technical Skills: Proficiency in general computer skills and the Microsoft Office Suite. Familiarity with CRM systems (Anthology REACH preferred) and Colleague is a plus.
• Interpersonal Skills: Strong communication skills and the ability to work effectively with a diverse population.
• Work Style: Ability to work efficiently in a fast-paced environment, manage priorities, and meet deadlines.
• Compliance: Successful completion of a background check is required.

Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $17.

Benefits:

• New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
• Employee Assistance Program: Provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• NJ Defined Contribution Retirement Program: Provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)