Front Desk Associate

Front Desk Associate

Nemacolin is in search of a Front Desk Associate who is professional, courteous, and outgoing. The ideal candidate will have a strong desire to provide excellent customer service for our guests at every touchpoint. This position requires an enthusiastic personality and willingness to work in a fast-paced environment, while maintaining a positive attitude at all times.

The associate in this role is responsible for creating 100% guest satisfaction by showcasing efficient and effective service at all times. The Front Desk Associate must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate proficient technical and customer service skills for their assigned area.

Essential functions include creating excellent guest satisfaction by providing fast and courteous service, giving personal attention to guests in order to exceed their expectations, utilizing empowerment to resolve guest issues, providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay, assisting the butler team during all times, completing the necessary steps in the registration process as well as the departure process, ensuring that resort guests are familiar with the location of their rooms, promoting resort services and amenities, contacting returning guests in order to assist them in planning their stay, making reservations for onsite and offsite dining, activities, and entertainment, and remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook and Microsoft Teams.

Knowledge, skills, and abilities required include a high school diploma or equivalent, previous experience in the hospitality industry, the ability to work a variety of shifts including evenings, weekends, and holidays, the ability to speak English fluently, a friendly and outgoing personality, excellent communication skills, general knowledge of surrounding areas and attractions at the resort, and the ability to work in a fast-paced environment. An associate's degree is preferred.

Begin a meaningful career at Nemacolin resort in Pennsylvania's Laurel Highlands, where foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth and development opportunities include paid training and structured onboarding, hands-on learning and cross-department opportunities, clear pathways for advancement and internal promotion, and recognition through individual and team honors.

Benefits and everyday perks include competitive hourly wages and an attractive 401(k) program, medical, dental, and vision coverage for eligible associates, paid time off and holiday compensation, discounted associate meals and uniform services, savings across resort dining, retail, spa, and activities, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.