Retail Senior Sales Associate - California Trailers - Sacramento

Job Description

Job Description

Job Title: Senior Sales Associate

FLSA Classification: Exempt

Reports to: Store Manager/Territory Manager/General Manager – Captive Distribution

Job Summary: Responsible for facilitating the trailer purchase experience by providing knowledge and guiding decision-making while ensuring a positive customer experience; as well as training and mentoring others on the sales team.

Essential Functions

• Drive a strong and positive working environment with clear communication and follow-up across the retail team to achieve personal and team goals.
• Greet customers, answer questions, demonstrate features/benefits, and guide them through the entire sales process, from selecting a trailer to completing paperwork and payment. (Customers may call, send messages, or walk into the retail store.) Teach customers to operate and maintain their new trailers.
• Negotiate sales prices and discounts with customers. Set trade-in value when necessary. Create and present quotes to customers, retaining established margin expectations.
• Process payments, complete sales contracts, and process financing options.
• Complete data entry and maintain customer accounts and orders with accuracy in our Point of Sales system.
• Ensure that all licensing paperwork is completed in a timely and accurate manner and resolve problems with licensing paperwork as they arise.
• Manage and strengthen customer relationships through follow-up and resolution of any concerns that arise.
• Stay current with supply, demand, and trends in the trailer industry; always growing product knowledge.
• Mentor the development of other Sales Associates by providing on-the-job training and ongoing support, ensuring they meet their targets and deliver exceptional customer service.
• Review effectiveness, track budget, and revise advertising efforts, with support from the centralized marketing team.
• Take responsibility for the aesthetic by maintaining a clean internal and external showroom.
• Drive parts sales and service offerings at the retail location.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)
• Develop and implement sales strategies to capitalize on seasonal changes and market trends.

Qualifications and Requirements:

• High School Diploma or GED or equivalent, demonstrated skills, abilities, and knowledge through practical application.
• Industrial sales experience, preferred.
• Strong communication and interpersonal skills to effectively interact with customers and motivate the sales team.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
• Ability to bend, stoop, twist, and lift to demonstrate trailer components, and connecting trailers to vehicles to move.
• Ability to work flexible schedules, including weekends.
• Ability to work in all weather conditions on retail trailer lots.

California Trailers provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, California Trailers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.