Hospitality Team Member

Hospitality Team Member

Front of House Team Member

Chick-fil-A Bartow Ave | East Bronx, NY

Part-Time

About Us

At Chick-fil-A Bartow Ave, we believe serving food is only part of what we do. Every day, we have the opportunity to serve our guests with care, strengthen families, and make our community better.

We are looking for dependable, positive, and coachable Team Members who enjoy serving people and working in a fast-paced environment. Our Front of House Team Members are the face of the restaurant. They create warm, welcoming experiences for guests while supporting the team with urgency, accuracy, and care.

If you enjoy helping people, staying active, and being part of a team with high standards, this may be a great fit for you.

Position Summary

Front of House Team Members serve guests directly by taking orders, preparing beverages, serving meals, maintaining the dining room, supporting mobile and delivery orders, and creating remarkable guest experiences. This role requires friendliness, clear communication, attention to detail, and the ability to stay calm and positive during busy periods.

Responsibilities

Front of House Team Members may be responsible for:

• Welcoming guests with warmth, professionalism, and a positive attitude.
• Taking guest orders accurately and efficiently.
• Serving meals with speed, accuracy, and care.
• Preparing beverages, desserts, sauces, and other guest items.
• Maintaining a clean, organized, and inviting dining room.
• Assisting guests with questions, concerns, and special requests.
• Supporting mobile orders, delivery orders, and carry-out orders.
• Restocking supplies and keeping work areas clean.
• Communicating clearly with teammates and leaders.
• Supporting the team during peak business hours.
• Following food safety, cleanliness, and restaurant procedures.
• Representing Chick-fil-A Bartow Ave with excellence.

Who Thrives Here

Successful Team Members are:

• Dependable and punctual.
• Friendly and guest-focused.
• Positive under pressure.
• Willing to be coached.
• Team-oriented.
• Detail-minded.
• Able to move with urgency.
• Humble enough to serve wherever needed.
• Committed to doing things the right way.

Requirements

Applicants should be able to:

• Work in a fast-paced restaurant environment.
• Stand for extended periods of time.
• Lift, carry, push, or pull items as needed - generally up to 51 lbs.
• Communicate clearly and respectfully.
• Follow instructions and restaurant procedures.
• Work well with others.
• Maintain a positive attitude with guests and teammates.
• Meet attendance, punctuality, and uniform expectations.
• Be available for scheduled shifts, including peak business periods as needed.

Previous restaurant or customer service experience is helpful, but not required. We hire for character and train for skill.

30-Day Introductory Training and Evaluation Period

All new hires begin with a 30-day introductory training and evaluation period. During this time, we evaluate attendance, punctuality, attitude, coachability, teamwork, guest service, speed, accuracy, cleanliness, and ability to meet restaurant standards.

Continued employment is based on successful completion of this introductory period, business needs, and compliance with all applicable laws.

Growth Opportunities

Team Members may have the opportunity to grow into roles such as:

• Hospitality Professional
• Certified Trainer
• Team Leader
• Operations Leader

Advancement is based on performance, character, coachability, availability, leadership potential, and business need.

Benefits

Benefits may include:

• Flexible scheduling
• Competitive pay
• Sundays off
• Leadership development
• Scholarship opportunities
• Positive team environment
• Growth and advancement opportunities
• Meal benefits, if applicable

Equal Opportunity Statement

Chick-fil-A Bartow Ave is an equal opportunity employer. Employment decisions are based on qualifications, merit, business needs, and alignment with restaurant standards.