Senior ServiceNow Architect

Job Title

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.

Job Description

As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with business objectives.

Responsibilities:

Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.

Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.

Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.

Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.

Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.

Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.

Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.

Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.

Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.

Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

Qualifications

Bachelor's Degree or equivalent education in Science or Technology-related field plus 9 years of experience; Master's Degree or equivalent education in Science or Technology plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.

Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.

Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.

Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.

Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.

Experience working in regulated environments with security and compliance considerations.

Strong leadership, communication, and mentoring skills.

Additional Information

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our long-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Recruitment Fraud Alert

We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised:

AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.

If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.

Protect yourself by verifying job offers and communications. Your safety is important to us.

Pay Range: $141500 - 268500 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.