Bartender

Job Title

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards. Shows guests genuine hospitality while providing them with a memorable experience. Look like a professional and show sincerity with a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Prepare beverages in a timely manner.

Position Activities and Tasks

Guest Interactions:

• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Welcomes guests immediate upon seating with a non-scripted greeting
• Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests' needs.
• Practices responsible beverage service with all guests- verify their age.
• Takes drink and food orders
• Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
• Attends to any additional guests' needs or requests
• Maintains bar top – pre-bussing, replacing beverage napkins or coasters detailing etc.
• Learn the names of regular guests
• Silent service – Service is felt but not seen
• Answers the phone and processes to go orders.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and, washing dishes, etc.
• Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
• Ensures no guest leaves the restaurant unhappy. Utilize our service recovery policy and involve the manager if necessary. Always strive for 100% guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Prepare Drinks:

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and standards.

Processes Orders:

• Enters drink and food orders and/or operates POS equipment pursuant to company policies.
• Prepares, presents and receives payment for guests' checks in a timely, effective manner
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Maintains bank balance and accountability to funds

Assists Team Members:

• Maintains bar top, bar area and common areas of the restaurant
• Restocks bar
• Prepares mixes and garnishes for drinks
• Assemble bar dishwasher and/or compartment sinks. Monitor chemical levels.
• Wash and sterilize glassware. Monitor glasses for chips or cracks, polish to remove spots.
• Stocks all necessary bar items
• Cleans and maintains all bar equipment
• Requisition liquor, beverages and supplies from bar manager
• Maintains cleanliness of bar

Physical Requirements/Environment/Working Conditions

• Extensive standing and walking for up to 8 hours
• Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depts. of 2 1⁄2 - 3 feet.
• Must have high level of mobility/flexibility in space provided
• Must have time management skills
• Must be able to read, write and perform addition/subtraction calculations
• Must be able to control and utilize fingers to write, slice chop and operate equipment.
• Must be able to fit through openings 30" wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
• Lifting up to 50 pounds
• Exposure to dish and cleaning chemicals

Supervision Received:

Receives direction and training from the Bar Manager or Manager on duty as to the specific procedures and assignments.

Knowledge and Skill Required:

Basic Bar Knowledge. Basic skills such as sanitation, safety, and customer service can be taught through in house training.

Experience Required:

None

Compensation: $10.33 per hour