Talent Acquisition & People Operations Specialist

About Serve Freight

Serve Freight is a U.S.-based logistics company helping shippers and freight forwarders solve complex, time-sensitive transportation challenges. We value integrity, clear communication, exceptional service, and a one-team mindset.

As our business grows, we're looking for someone who can help us hire the right people and build the people operations foundation to support them.

The role

You'll work directly with leadership to turn business needs into hiring priorities, manage recruiting from sourcing through offer coordination, and help employees get a strong start.

Beyond recruiting, you'll establish practical, consistent people processes: onboarding, employee records, team communication, manager support, and offboarding. We want someone who enjoys finding great people and building a workplace where they can succeed.

This is a hands-on individual contributor role with meaningful ownership. Recruiting will be a major priority, and people operations will be an ongoing responsibility.

We're seeking a U.S.-based candidate, in Asheville, North Carolina, who can build relationships with our team and strengthen our local presence.

What you'll own

Recruiting and workforce planning

• Partner with leadership to anticipate staffing needs as new customers and programs come on board.
• Develop clear job descriptions, hiring timelines, and interview processes.
• Source candidates through direct outreach, referrals, job boards, universities, and local networks.
• Conduct initial screens, coordinate interviews, and manage candidate communication and offer coordination.
• Maintain an organized hiring pipeline and provide clear updates on progress, obstacles, and decisions needed.
• Build relationships in Asheville and Charleston that strengthen Serve Freight's reputation as an employer.

People operations and employee experience

• Build and coordinate a consistent onboarding process, including pre-start preparation, orientation, and manager check-ins.
• Maintain accurate employee records and coordinate routine personnel changes.
• Help document and improve policies, people processes, and manager resources.
• Coordinate with leadership and outside providers on payroll inputs, benefits administration, and HR questions.
• Serve as an approachable point of contact for routine employee questions, handling sensitive information with discretion and escalating concerns appropriately.
• Support employee feedback, team communication, performance review coordination, and offboarding.
• Help leadership turn our values into consistent day-to-day practices.

What we're looking for

• Experience managing recruiting from sourcing through offer coordination.
• Hands-on experience in HR coordination, people operations, or employee onboarding.
• Ability to manage several hiring priorities while keeping ongoing employee needs organized.
• Clear communication, sound judgment, discretion, and reliable follow-through.
• Comfort building practical processes in a growing company.
• Confidence working with leadership and supporting employees across locations.
• Experience in logistics, transportation, professional services, or another fast-moving service business is a plus.
• Familiarity with U.S. employment practices and experience coordinating with outside HR specialists or providers are helpful.

What success looks like

• Hiring plans keep pace with customer commitments and business growth.
• Managers have qualified candidates and a clear, consistent hiring process.
• New hires arrive prepared and understand their roles, expectations, and support.
• Employees know where to go for help, and routine people needs receive timely attention.
• Serve Freight has dependable people processes that support a growing, connected team.