IT Systems Engineer

IT Systems EngineerBreakthrough Properties is a life science real estate investment company that leverages cross-sector collaboration to deliver environments that foster innovation and scientific breakthroughs. As a joint-venture between Tishman Speyer and Bellco Capital, combining Tishman Speyer's global real estate platform with Bellco Capital's deep life science investment expertise, Breakthrough is developing and delivering environments where companies can create life-changing therapies for patients. Breakthrough is led by an experienced management team with a proven track record investing, developing and operating best-in-class life science real estate. At Breakthrough, we seek to be a home for scientific discovery and innovation because we understand what scientists do, how they do it and why they do it.We are seeking a technically skilled and service-oriented IT Systems Engineer to serve as the primary on-site IT resource for our Boston-area life science portfolio. This role owns regional helpdesk operations and systems administration while also providing remote IT support across BTP's full portfolio of corporate offices and properties in the US and UK.The position is the first point of escalation for end users across the Northeast region and is directly involved in tenant technology support, move-in coordination, vendor management, and on-site infrastructure operations. You will work closely with the Senior Director of IT and align with the San Diego-based IT Manager, operating with a high degree of autonomy while maintaining consistent standards across all BTP properties. This is a high-ownership role for someone who operates well independently, communicates proactively, and wants to be part of a growing organization where their contributions are visible and valued.Responsibilities:Serve as the primary on-site IT resource for Boston-area BTP properties, providing Tier 3 helpdesk support for regional staff and tenantsCoordinate and execute tenant technology move-ins including network provisioning, AV setup, access control onboarding, and infrastructure readiness for new tenant spacesManage on-site vendor relationships for IT-related services including cabling, low-voltage, AV, and physical infrastructure projectsConduct site assessments and coordinate IT infrastructure work tied to tenant improvements, buildouts, and property transitionsSupport meeting room technology, video conferencing systems, and shared AV infrastructure across Boston propertiesProvide occasional travel support to other Northeast and regional BTP properties as operational needs ariseProvide remote Tier 3 helpdesk support across BTP's full portfolio of US and UK properties, serving as a shared resource for corporate staff and distributed teamsCollaborate with IT leadership and the San Diego-based IT Manager to maintain consistent systems, standards, and processes across all portfolio assetsSupport remote troubleshooting, device management, and user administration for staff outside the Boston regionAssist in the coordination of IT needs for new property openings, expansions, and portfolio-wide initiativesOwn and manage the regional helpdesk queue through Freshservice, ensuring SLA adherence, thorough documentation, and quality ticket closureIdentify recurring issues and drive root-cause resolutions to reduce ticket volume and improve end-user self-sufficiency over timeOnboard and offboard employees - provisioning accounts, devices, and access in coordination with automated IT workflowsProvide hands-on and remote support for hardware, software, peripherals, and mobile devicesAdminister and maintain the endpoint fleet using Microsoft Intune and NinjaOne RMM - patch management, policy enforcement, software deployment, and compliance reportingManage IT asset lifecycle - procurement, inventory tracking, device deployment, and recoverySupport Entra ID (Azure AD) administration including user and group management, conditional access policies, and identity governanceMaintain and troubleshoot Cisco Meraki network infrastructure across Boston properties - switches, wireless APs, and MX security appliancesAdminister physical access control - credential management, group assignments, and access auditsSupport the Microsoft 365 environment including Exchange Online, Teams, SharePoint, OneDrive, and licensingAdminister Box for end users, including permissions, folder structure, and M365 integrationContribute to Azure-based workloads and automation initiatives under direction from the Senior Director of ITMaintain IT documentation in the knowledge base and contribute to runbooks and standard operating proceduresSupport Microsoft Defender for Endpoint (MDE) monitoring and alert triage for the Boston regionEnforce endpoint compliance and security baselines across managed devicesBreakthrough Properties is building an automation-first IT operation, and this role is expected to actively contribute to that effort. The ideal candidate is not just a consumer of AI tools but a practitioner — someone who sees repetitive processes as opportunities and reaches for automation before accepting manual work as the norm.Identify and implement automation opportunities across IT operations — including onboarding/offboarding workflows, endpoint provisioning, alerting, and routine administrative tasksBuild and maintain integrations using Workato or comparable iPaaS platforms to connect BTP's core systems (M365, Freshservice, Entra ID, Box, NinjaOne, and others)Develop and maintain PowerShell scripts and lightweight internal tools to extend and automate IT processesContribute to BTP's agentic IT workflows — supporting AI-assisted orchestration across ticketing, identity management, and infrastructure monitoringApply AI-assisted tools (including Claude, Microsoft Copilot, and similar platforms) to accelerate IT tasks — documentation, troubleshooting research, script generation, and communicationsStay current on emerging AI capabilities relevant to IT operations and evaluate new tooling for practical application within BTP's environmentContribute to the development of internal AI use cases and help establish repeatable, governed patterns for AI adoption across the IT teamUse AI-assisted workflows to generate, maintain, and improve runbooks, SOPs, and knowledge base articlesIdentify opportunities to reduce ticket volume through automated self-service, intelligent routing, and proactive monitoringQualifications:5-7 years of experience in IT support, systems administration, or a combined helpdesk/sysadmin roleHands-on experience with Microsoft 365 and Entra ID administrationProficiency with endpoint management tools - Intune, NinjaOne, or equivalent RMM/MDM platformsWorking knowledge of networking fundamentals - VLANs, DNS, DHCP, switching, and wirelessExperience supporting Windows 11 endpoints in an enterprise environmentDemonstrated ability to work independently and manage competing priorities without day-to-day supervisionStrong written and verbal communication skills - comfortable with both technical peers and non-technical stakeholdersExperience coordinating with vendors, contractors, or third-party service providersFoundational experience with scripting or automation - PowerShell, Python, or workflow tools such as Power Automate, Workato, or equivalentExperience with Cisco Meraki network administrationFamiliarity with Avigilon or comparable physical access control platformsExperience with Freshservice or similar ITSM ticketing systemsHands-on experience with Workato, Power Automate, or comparable iPaaS/automation platformsExposure to Azure infrastructure, Logic Apps, or Azure AutomationExperience building or contributing to AI-assisted workflows or internal toolingExperience supporting tenant move-ins, AV deployments, or technology infrastructure projects in a commercial real estate environmentMicrosoft certifications a plusExperience in a multi-site or distributed organization supporting remote and in-person usersWork Environment:On-site, Boston-based role — regular in-office presence required at primary Boston propertyOccasional travel to other Northeast and regional BTP propertiesRemote support responsibilities for BTP's full US and UK portfolioLean, high-trust team with direct access to IT leadership and real ownership from day oneThe base compensation range for this role is $105,000-$120,000 annually. This role is eligible for a discretionary annual bonus, as well as our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all