IT Service Desk Manager: Lead, Improve & Automate (ESM)

BCC Engineering, a Parsons Company

BCC Engineering, a Parsons Company, is seeking a Service Desk Manager located in Metairie, Louisiana. The role emphasizes leadership, performance, and evolution of the Service Desk function, ensuring reliable service aligned with business needs while balancing operational demands. Key responsibilities include managing Service Desk operations, driving ITSM platform maturity, and implementing continuous improvement initiatives. Candidates should have a minimum of 5 years in IT support with proven management experience in a mid to large enterprise environment. #J-18808-Ljbffr BCC Engineering, a Parsons Company

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Vacancy posted 3 days ago

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