Technician, Staging

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.     

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Role

The Staging Technician is responsible for loading equipment with software specifically related to the customer’s needs.   

Responsibilities 

The essential functions include, but are not limited to the following: 

• Complete certification training on equipment supported. 
• Unpacks point of sales equipment and sets equipment up for loading. 
• Loads application software into equipment based on configuration information provided. 
• Verifies correct version of application software is loaded into peripheral equipment and, if necessary, reloads correct versions and required patches. 
• Loads customer database files into the point of sales equipment. 
• Verifies communications between the point of sales equipment and peripherals. 
• Registers the point of sales equipment and software on the vendor website. 
• Repacks equipment and peripherals prior to shipment. 
• Performs other related duties as assigned. 

Minimum Qualifications 

• Basic knowledge of networking (i.e., program IP addresses, Subnet Masks, and Gateways). 
• Experience in PC troubleshooting.  
• Ability to diagnose PC hardware related problems remotely, and have the ability to confer this information to employees and customers. 
• Background in one or more of the following fields is a plus:  video surveillance, networking, and computer repair. 
• Prefer the ability to set up and program CCTV DVRs, HVRs, and NDVRs. 
• Prefer the ability to set up and configure various types of analog and IP based cameras. 
• Prefer the ability to troubleshoot connections issues, focusing, and lens configuration of analog and IP based cameras.   

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.  Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.   Lifting of up to 50 pounds may be required. 

Compensation and Benefits

• 10 Paid Holidays  
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.