Operator - NA Security Operations Center

What You’ll Do (Responsibilities) Continuous Monitoring & Threat Detection: Monitor various security systems such as CCTV, access control, alarms, and open‑source intelligence platforms for potential threats and incidents. Critical Incident Response & Dispatch: Respond to alarms, security breaches, and other incidents by following established protocols, dispatching security personnel or emergency services as needed, documenting all actions, and escalating significant incidents to shift supervisors or managers. Compliance & System Integrity: Follow all established security protocols, policies, and procedures; ensure all security systems and equipment are functioning properly and report any issues or malfunctions. Analysis & Communication: Analyze security threats and vulnerabilities, assess their potential impact, and provide recommendations for mitigation; communicate effectively with internal teams and external agencies (e.g., law enforcement, emergency services) during incidents. Documentation & Reporting: Accurately document all security‑related incidents, investigations, and other relevant information in a clear and concise manner. Stay Informed: Keep abreast of current security threats, trends, and best practices to ensure the safety and security of the organization. What You’ll Bring (Skills & Qualifications) 2 years of experience in the Private Security Sector, Law Enforcement, or equivalent experience. Associate degree in Criminal Justice, Business Administration, or another relevant field (preferred). Strong knowledge of security alarm monitoring principles, dispatching, and coordinating resource allocation. Proven ability to remain calm and make sound decisions under pressure. Proficiency in using security technology, systems, and software applications such as ProWatch, Milestone, Avigilon, Crisis24, Intrusion Detection, or other Access Control and CCTV security applications. Strong organizational and time‑management skills; ability to work independently and as part of a team. Excellent communication and interpersonal skills, both written and verbal. Familiarity with emergency management and incident response procedures. What We Offer (Benefits) Pay: Starting at $23.00/hr + 10% for overnight shifts; bi‑weekly direct deposit. Shift: Panama (2‑2‑3) rotating schedule, 7PM to 7AM. Location: Boyers Underground – 1137 Branchton Rd., Boyers, PA 16020. Competitive compensation and benefits aligned with experience. 2weeks PTO, wellness time off, 7 paid holidays + 3 floating holidays. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Please see the Supplement to learn more about Equal Employment Opportunity. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to View email address on click.appcast.io . #J-18808-Ljbffr