Executive Host - MGM National Harbor

Overview National Harbor, Maryland – Executive Host within the International Marketing team. Deliver exceptional guest experiences, build lasting relationships with casino clientele, and ensure seamless service from arrival to departure. Responsibilities Evaluate customers’ casino activity to provide corresponding incentives and, when authorized, approve comps and allowances (e.g., room, food, beverage, event tickets, promo chips, free play, airfare, or discounts). Assist in maintaining and developing the property’s customer base through meetings and interactions with customers. Ensure customers from assigned regions are greeted upon check‑in and check‑out and provide personalized service throughout their stay to their satisfaction. Process customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems. If authorized, grant marker authorization limits to qualifying customers. Attend special event functions to promote marketing efforts and greet customers. Maintain highly confidential customer information, enforce privacy, and limit requests for guest information in accordance with company policies. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Comply with all local laws, Title 31, and attend all mandatory compliance and training sessions. Qualifications Prior relevant experience in hotel operations, casino marketing, VIP services, or table games. Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Korean—native‑level or business proficiency in speaking, reading, and writing preferred. Ability to authorize comps and allowances up to approved limits. Excellent communication and customer‑service skills. Ability to work flexible hours and attend special events. Benefits Wellness incentive programs. Access to company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more. Health, dental, vision, life insurance, 401(k) plans, and time‑off benefits for eligible employees. Free meals in the employee dining room. Free parking on and off shift. Professional and personal development through programs, networking opportunities, and community volunteer opportunities. EEO & Diversity Statement MGM Resorts International embraces diversity and provides equal employment opportunity. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic. If you are an individual with a disability and need a reasonable accommodation for any part of the application process or to perform the essential functions of this position, please contact us. #J-18808-Ljbffr