Program Manager - Food & Hospitality

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:As a Program Manager – Food & Beverage at JLL, you will support the delivery of a high-quality workplace dining and hospitality experience across a regional portfolio for Wells Fargo in New York. Working closely with the Senior Program Manager, you will oversee day-to-day operational execution, vendor coordination, compliance oversight, and customer engagement initiatives that help create consistent and seamless food and beverage experiences across multiple sites. This role requires a strong operational mindset, exceptional relationship management skills, and a customer-first approach to ensure service excellence across cafes, catering, micro markets, office beverage programs, and vending services. At JLL, we are collectively shaping a brighter way, for our clients, ourselves and our fellow employees, and this role plays an important part in enhancing workplace experiences through collaboration, innovation, and operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work alongside cross-functional partners, vendors, and client stakeholders to support program performance, continuous improvement, sustainability goals, and employee wellbeing initiatives throughout the region.What your day-to-day will look like:Monitor daily food and beverage operations across assigned regional locations to ensure consistent service delivery, quality standards, and operational excellence across cafes, catering, vending, micro markets, and office beverage programs.Conduct regular on-site visits and inspections to assess service quality, compliance with health and safety regulations, operational readiness, and customer satisfaction.Serve as the primary regional contact for operational inquiries, service escalations, and customer concerns while maintaining a responsive and solutions-oriented approach.Coordinate with vendors, facility teams, and internal stakeholders to align food service operations with building activities, events, and evolving workplace needs.Facilitate vendor meetings, monitor performance against service level agreements, and support corrective action planning and continuous improvement initiatives.Collect, organize, and analyze operational data, customer feedback, audit documentation, and service metrics to support reporting and KPI tracking.Support sustainability and wellness initiatives by promoting responsible sourcing, waste reduction programs, healthy dining options, and environmentally conscious operational practices.Process invoices, purchase orders, and expense documentation while monitoring regional spending and identifying opportunities for operational efficiencies and cost optimization.Identify opportunities to improve customer experience, service delivery models, and operational processes through innovation and data-driven insights.Required qualifications:Minimum of 7–10 years of experience in food service operations, hospitality management, workplace hospitality, or corporate dining services.Proven experience supporting multi-site operations and coordinating with third-party vendors in a fast-paced environment.Strong customer service orientation with the ability to build positive relationships with employees, executives, vendors, and cross-functional stakeholders.Excellent verbal and written communication skills with the ability to manage stakeholder interactions professionally and effectively.Strong organizational and time management skills with the ability to manage multiple priorities, operational demands, and regional site requirements simultaneously.Experience supporting operational compliance related to health, safety, sanitation, and food safety standards.Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook, along with familiarity with reporting and operational management tools.Ability to travel regionally more than 10% of the time and maintain an on-site presence a minimum of three days per week in alignment with client requirements.Ability to work effectively in a collaborative environment where teams are empowered to thrive and deliver exceptional workplace experiences.Preferred qualifications:Bachelor’s degree or professional certification in hospitality, food service management, facilities management, or a related field.Experience supporting sustainability initiatives, wellness programming, or environmentally responsible food service operations.Knowledge of contract administration, vendor relationship management, and service performance monitoring.Familiarity with technology-enabled food service platforms, digital ordering systems, and customer feedback tools.Understanding of food safety, sanitation, and regulatory compliance requirements; ServSafe certification preferred.Experience collaborating with Integrated Facility Management (IFM), Property and Development Services (PDS), Human Resources, Finance, and workplace experience teams.Ability to identify operational improvement opportunities and contribute innovative ideas that enhance service delivery and customer satisfaction.Comfortable working in a fast-paced, dynamic corporate environment with changing priorities and operational needs.Commitment to fostering inclusive, collaborative, and engaging workplace experiences aligned with JLL’s culture and values.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:95,000.00 – 125,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –New York, NYJob Tags:If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: New York, NYType: Full time