IT Field Service Technician

Job Description

Job Description

Position Overview:

The Field Service Technician provides hands-on technology installation, support, and troubleshooting for construction job sites. This position is responsible for setting up and maintaining on-site technology infrastructure, including computer hardware, network equipment, wired and wireless connectivity, cellular and internet solutions, cabling, and related systems. The role provides both on-site and remote technical support to resolve equipment and connectivity issues and ensure reliable operation of job site technology. Regular regional and nationwide travel is required to support installations, service needs, and technology deployments across multiple construction locations.

Key Responsibilities:

Installation & Setup of Technology Infrastructure:

Hardware Setup: Configure and set up computer systems, servers, and workstations for on-site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.
Network Equipment Setup: Install routers, switches, and access points to create reliable on-site networks.
Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.
Asset Distribution: Distribution and confirmation of on-site mobility assets to validate setup, connectivity, and functionality.
Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.
Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.

Technology Support & Troubleshooting:

On-Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.
Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.
Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi-Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.
Asset Collection: Collect and recover on-site assets at completion of job site work, or as needed.
Communication & Collaboration:

Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support.
Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.
Nationwide Travel & On-Site Work:

Job Site Travel: Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.
On-Site Presence: Perform hands-on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

Required Skills & Qualifications:

Technical Expertise:Experience installing on-site infrastructure, hardware, and equipment.
Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi-Fi, etc.).
Experience with technology systems, including security cameras, access control systems, and other construction-related hardware.
Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, satellite modems, and antenna installation.
Highly organized with attention to detail.

Problem-Solving Skills:

Proven ability to diagnose and resolve complex technical issues independently.
Quick thinking and adaptability when troubleshooting connectivity issues on-site or remotely.
Having critical thinking skills to evaluate when issues should be escalated.

Physical Abilities:

Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions.
Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights.

Travel Readiness:

Must be willing to travel nationwide, including overnight stays and short periods away from home.
Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations.
Valid driver’s license and reliable transportation for travel to and from job sites.
Clean driving record for the last 5 years.

Preferred Qualifications:

Experience working with Cisco products and hardware such as routers, switches, and Access Points
Experience working with, installing, and setting up satellite internet such as Starlink.
Prior experience in the construction industry or with construction-related technology support.
Certifications in network installation (e.g., CompTIA Network+, Cisco).
Experience with cloud-based services, security systems, and remote monitoring tools.
Experience managing remote technology solutions for multiple job sites.
Ability to adapt to different job site conditions and schedules, including working weekends or non-traditional hours as needed.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

Guiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.

Company Description

Guiding Principles and Core Values: UP HIRE\r\nUnderstanding Matters.\r\nWe actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.\r\n\r\nPeople Matter.\r\nPeople are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.\r\n\r\nHonesty Matters.\r\nWe conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.\r\n\r\nInnovation Matters.\r\nWe are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.\r\n\r\nRelationships Matter.\r\nWe take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.\r\n\r\nEverything Matters.\r\nWe hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.