Supervisor - Casino Games

Description

This leadership role oversees daily Table Games and Slot operations while ensuring exceptional guest service, regulatory compliance, and team development. The ideal candidate will have strong casino operations knowledge, leadership skills, and the ability to thrive in a fast-paced gaming environment. Must be flexible to work varying shifts, including nights, weekends, and holidays.

Responsibilities:

• Supervise daily operations of both Table Games and Slot Departments to ensure efficient and compliant gaming operations.
• Enforce all applicable gaming regulations, internal controls, and company policies.
• Monitor gaming floor activity to protect company assets and ensure game integrity.
• Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances.
• Investigate and document guest disputes, operational discrepancies, and incident reports.
• Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting.
• Maintain visible leadership presence on the gaming floor to ensure high guest service standards.
• Coordinate with Surveillance, Security, Cage, and Count Room for operational and regulatory matters.
• Assist in scheduling and labor management to ensure adequate floor coverage.
• Conduct pre-shift meetings to communicate operational updates and expectations.
• Coach, train, and evaluate team members to drive performance and accountability.
• Ensure compliance with safety standards and emergency procedures.

Competencies:

• Strong knowledge of table games procedures and slot operations.
• Understanding of gaming regulations and internal control standards.
• Leadership and team development skills.
• Conflict resolution and decision-making ability in high-pressure environments.
• Strong verbal and written communication skills.
• Ability to analyze operational data and identify performance trends.
• Sound judgement and integrity in handling sensitive financial and regulatory matters.
• Adaptability and flexibility in a fast-paced, dynamic gaming environment.

Work Environment:

Exposure to moderate high noise levels. Fast-paced environment requires constant situational awareness. Interaction with guests, team members, and regulatory officials. Occasional exposure to outdoor climates.

Additional Benefits:

What's in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Experience Must be available to work varying shifts, including nights, weekends, and holidays. (required)
Must be able to obtain and maintain required gaming license. (required)
Prior supervisory experience preferred (preferred)
Experience in both Table Games and Slot operations is highly preferred. (preferred)
Minimum 2-3 years of casino operations experience (required)
Licenses & Certifications Iowa - Class C (required)
Skills

• Customer Service (required)

Equal Opportunity Employer


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