Golf Shop Attendant

Job Description

Job Description

Description:

Our beautiful 18-hole Golf course and Tavern located only 5 miles out of Downtown Blue Ridge and not far from hustle and bustle of Metro Atlanta. Golfers of all skill levels will find the course to be challenging yet forgiving.

The Golf Shop Attendant is responsible for the daily operations of the Golf Shop.

Duties include:

1. Provide exceptional customer service to all members and their guests.
2. Ensure proper member and guest check in and fee collection.
3. Keep the Pro Shop in a neat and orderly condition.
4. Assist in the pricing of merchandise and inventory control.
5. Follow daily opening and closing procedure in an orderly manner.
6. Answer telephones.
7. Assist with Tournament Operations as needed.

Responsible for promoting the game of golf and the club while providing the Service to the Members and guests of the club.

This position reports directly to the Head Golf Pro and indirectly to all Golf Professionals.

Day to Day:

• Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus attention on Member and guest needs while remaining calm, professional, and courteous at all times, even when under pressure.
• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
• Provide shop assistance to the Head Golf Professional, Assistant Golf Professional and Tournament Coordinators.
• Assist outside golf operations and staff to assure proper performance while following all daily procedures and policies.
• Promote the game of golf and the Club while maintaining a high level of professionalism and service.
• Perform close of business functions following guidelines and procedures established by the Club.
• Responsible for ensuring all daily assignments are completed in their respective areas, to meet Club standards (orderly/organized work areas, straighten/arrange entry area, straightening /stocking of golf shop, etc.).

• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Ability to communicate effectively with proper grammar.
• Ability to work well under pressure, coordinating multiple tasks at any given time
• Ability to focus attention on detail.
• Customer service experience. Basic Golf Knowledge Required.
• You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
• You always perform at the highest level of ethical work standards.
• You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.