Customer Service Representative - Specialty Pharmacy

Customer Service Representative (CSR)

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.

Enroll new customers to Patient Services.

Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.

Complete various special projects as required.

Job Details Snapshot:

• Compensation: $18.00 - $21.00
• Location: 9400 Southpark Center Loop, Orlando, FL 32819
• Onsite Requirements: Onsite availability required, hybrid and/or remote opportunities may be considered once requirements are met.