Core Room Attendant

Overview

The Room Attendant is responsible for ensuring the standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Room Attendant must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. They will assist in maintaining the AAA Four Diamond Standards.

The Room Attendant will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Maintains cleanliness of resort property. Cleans guest rooms, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
• Cleans and sanitizes all designated areas to Sunriver Resort standards
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
• Acts with responsibility towards all company property, supplies and equipment
• Changes soiled linens on beds and makes beds following the resort protocol
• Keeps housekeeping caddy clean, stocked and orderly at all times
• Dusts and polish furniture and equipment
• Empties wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal
• Replenishes supplies such as drinking glasses, linens, writing supplies, and bathroom linens
• Dusts window blinds
• Ensures mini bar is properly stocked and refreshed
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Clean wash basins, mirrors, commodes, tubs, and showers daily
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.)

Qualifications

EXPERIENCE & EDUCATION:

• High school diploma or equivalent preferred
• Prior housekeeping/custodial experience preferred
• Prior hospitality experience preferred
• At least one year customer service experience preferred

ROOM ATTENDANT JOB REQUIRMENTS:

• Must be able to accurately follow instructions, both verbally and written
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must be able to work in a fast paced environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays

ROOM ATTENDANT WORKING CONDITIONS:

• Must be able to lift up to 10 pounds frequently, up to 25 pounds occasionally and rarely 50 pounds (with assistance).
• Must be able to work in a warm or cold environment, including walking outside in a variety of weather conditions (rain, wind, snow, heat), with exposure to chemicals and dust.