Corporate Operations Advisor

Job Description

Job Description

CORPORATE OPERATIONS ADVISOR

Jani-King International | Addison, TX

Serve. Support. Solve. Represent Jani-King in the Field.

Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide . For more than 55 years , we’ve partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more — delivering professional cleaning services and unmatched customer satisfaction.

We are seeking a field-facing, solutions-oriented Corporate Operations Advisor to serve as a critical link between Jani-King’s corporate operations and its regional teams. In this high-impact role, you will travel extensively across assigned regions — coaching franchise owners, supporting account bids and placements, collaborating with Regional Directors, and ensuring operational excellence from the ground up.

POSITION SUMMARY

The Corporate Operations Advisor provides hands-on operational support to assigned regional offices, franchise owners, and Regional Directors across a geographically dispersed territory. You will serve as a facilitator and solutions-oriented resource — not a directive authority — bridging the gap between field operations and corporate support. Success requires deep industry knowledge, strong interpersonal skills, financial acumen, and a genuine commitment to the growth of Jani-King’s franchise owners and regional teams.

This is a full-time, field-based role with up to 60–70% travel (typically Sunday departure through Thursday return). When not in the field, you’ll be based at our Addison, TX corporate headquarters and report directly to the Vice President of Operations.

What success looks like: You show up prepared, stay composed under pressure, separate facts from emotion, and leave every regional visit with measurable progress. You earn trust with franchise owners and regional leadership alike — and you make the corporate connection feel like a resource, not a visit from headquarters.

KEY RESPONSIBILITIES

Operations Support & Regional Collaboration

• Ongoing Regional Support: Provide operational guidance to assigned regional offices, serving as a knowledgeable resource for Regional Directors, operations managers, and franchise owners.
• Weekly Regional Touchpoints: Conduct structured weekly reviews of database activity, account statuses, cancellations, new sales, and franchise owner performance with regional teams.
• Issue Resolution: Facilitate resolution of operational issues, customer complaints, and franchise owner concerns — maintaining a solutions-based approach and distinguishing actionable facts from emotional factors.
• Cross-Functional Liaison: Act as a bridge between regional teams and corporate departments including Accounting, Franchise Development, Sales, and Training.
• Escalation & Decision-Making: Make timely command decisions when escalation is required, keeping all relevant stakeholders informed throughout the process.
• Structured Communication: Maintain consistent communication with Regional Directors, DVPs, and corporate leadership through weekly reporting, email summaries, and timely follow-up.

Account Bidding & Financial Analysis

• Bid Review & Guidance: Review and analyze bid submissions from regional teams, advising on scope of work, labor estimates, equipment needs, and profit margin sustainability.
• Objective Pricing Advisor: Ensure bids are competitively positioned without compromising franchise owner profitability; provide objective guidance when pricing conflicts arise.
• Scope-of-Work Development: Develop scope documentation incorporating knowledge of floor types, cleaning frequencies, chemical requirements, and equipment needs.
• Financial Impact Education: Help regional teams understand the financial implications of account decisions, including the impact on franchise owner margins and long-term account viability.
• Systems Data Entry Support: Support accurate and timely entry of new account data into FAS/FMS and other company systems, ensuring proper documentation and tracking.

Franchise Owner & Regional Team Coaching

• Franchise Owner Coaching: Serve as an engaged coach to franchise owners experiencing operational, financial, or service delivery challenges — listening actively and offering structured, solutions-focused guidance.
• Onboarding & Placement Support: Support franchise owners through onboarding transitions, account placements, and service setup to ensure early-stage success and clear expectation-setting.
• Exit & Transition Management: Assist regional teams in managing franchise owner exits, key returns, and account reassignments, coordinating with corporate departments to minimize disruption.
• Relationship & Trust Building: Build trust and rapport with franchise owners across geographically dispersed regions, bridging the gap between field operations and corporate support.

CRM & Systems Utilization

• Systems Maintenance: Maintain active and accurate use of Jani-King’s operational systems (FAS, FMS, HubSpot, and the web app), ensuring all activity and follow-ups are logged and current.
• Regional Systems Oversight: Monitor regional team system activity; review logs, flag items requiring immediate attention, and coach on system compliance and documentation best practices.
• Technology Adaptability: Support the company’s transition to updated systems and processes, helping regional teams adopt new tools and workflows.
• Data-Driven Insights: Utilize CRM reporting to identify gaps in pipeline management, account follow-up, or franchise owner engagement, communicating findings to leadership as appropriate.

Training Support & Knowledge Transfer

• Training Curriculum Knowledge: Develop working knowledge of Jani-King’s training curriculum, processes, and operational standards to serve as a capable backup to the corporate training function.
• Training Facilitation Support: Shadow and support the corporate trainer during franchise owner training sessions, with the goal of independently leading or co-facilitating sessions as needed.
• Event Coordination: Provide logistical and administrative support for training events including materials preparation, certificate processing, and post-training follow-up.
• Subject Matter Resource: Serve as a knowledge resource for new regional hires, operations managers, and franchise owners seeking guidance on company processes, equipment, and industry best practices.
• Documentation Contributions: Contribute to the development and updating of reference materials, training guides, and process documentation as the organization evolves.

Travel & Field Engagement

• Extensive Travel: Travel up to 60–70% of the time to assigned regional offices, franchise owner locations, customer sites, and corporate events. Travel weeks typically require Sunday departure and Thursday return.
• Field Visits: Conduct in-person field visits to assess operational performance, coach regional teams, support account placements, and represent Jani-King in customer and franchise owner interactions.
• Adaptable Presence: Work across varied environments — from corporate office settings and C-suite client meetings to active commercial cleaning sites — adapting your approach accordingly.
• High Availability: Maintain responsiveness to regional teams during travel, including evening communication during account placements or urgent operational situations.

WHAT WE’RE LOOKING FOR

Experience & Education

• Minimum 3–5 years of experience in commercial cleaning operations, franchise support, B2B service operations, or a related field; hands-on industry knowledge strongly preferred
• Working knowledge of commercial cleaning equipment, chemical applications, floor care, and scope-of-work development
• Demonstrated ability to facilitate cross-functional communication across diverse stakeholder groups including franchise owners, regional leadership, and C-level customer contacts
• Strong analytical and financial acumen; ability to review bid sheets, evaluate profit margins, and advise on pricing strategy
• Prior experience in a training, coaching, or adult education capacity is a strong plus
• Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience considered

Skills & Competencies

• Excellent verbal and written communication skills; ability to convey complex information clearly and maintain professionalism in high-pressure situations
• Proven ability to manage competing priorities independently and make sound decisions without direct supervision
• Proficiency in Microsoft Office Suite , CRM platforms (HubSpot or similar), and operational database systems (FAS/FMS)
• Strong aptitude for learning new technologies and adapting to system transitions
• Willingness and ability to travel 60–70% of the time, including overnight and multi-day trips; comfortable with Sunday departures and extended field schedules
• Valid driver’s license with a clean MVR (motor vehicle record) and driving history; reliable personal vehicle with current auto insurance
• Bilingual candidates are a plus given the diversity of Jani-King’s franchise owner base

COMPENSATION & BENEFITS

???? Competitive Compensation Package

$70,000 – $90,000 base salary

Commensurate with experience • Medical, dental, vision • Paid vacation • Paid holidays • PTO • Mileage reimbursement

• Reputation & Market Strength: Represent the most recognized name in commercial cleaning franchising — a brand that opens doors and lends credibility to every conversation.
• Real Impact: Your work directly shapes the success of franchise owners, regional teams, and the businesses they serve across the country.
• Variety & Challenge: No two days or regions are alike. You’ll be solving real problems, coaching real people, and seeing the direct results of your guidance.
• Career Growth: Strong performers are visible here. Demonstrated results open doors to expanded responsibility and advancement within the organization.
• Tools to Win: Mileage reimbursement, company systems access, and corporate support to help you succeed in the field.

LOCATION & WORK ENVIRONMENT

This role is based at the Jani-King International Corporate Office :

16885 Dallas Pkwy, Addison, TX 75001

Regular and consistent in-office presence is expected when not engaged in authorized field travel. Travel of up to 60–70% is expected, encompassing multi-state field visits to regional offices, franchise owner onboarding, customer meetings, account placements, and training events.

Field work includes visits to commercial office buildings, healthcare facilities, educational institutions, hospitality properties, sports stadiums and arenas, and other commercial venues. The role operates in a fast-paced, solutions-oriented environment with high expectations for responsiveness, initiative, and follow-through.

Apply Today — Let’s Grow Together

Ready to bring your operational expertise, coaching skills, and field presence to a globally recognized brand? We want to hear from you!

“At Jani-King, we don’t just build careers — we build opportunity.”

NO RECRUITERS OR PHONE CALLS, PLEASE